Hate Crime - Help and Support

In an emergency

  • Call 999 Emergency number for fire and rescue services, police and the ambulance service.

If you have a hearing or speech impairment, use the textphone service 18000 or text us on 999 if you’ve pre-registered with the emergency SMS service

If you cannot speak press 55 when prompted and your call will be transferred to the police. Pressing 55 only works on mobile phones and doesn't allow the police to track your location


Victim Support: Victim Support is an independent charity with over 40 years experience of supporting victims of crime and traumatic incidents in England and Wales. Their Supportline is available 24/7 on 0808 168 9111.


The Welsh Assembly Government have funded Victim Support to run the Wales Hate Support Centre. They deliver support and reporting services across Wales for victims and witnesses of Hate Crime. They have specially trained staff and volunteer supporters based all over Wales so that the support will always be local to you.  Call 0300 3031 982 or report on line here.


Disclosure Response Team The University’s Disclosure Response Team are a team of specialist university staff trained to respond to disclosures of violence and abuse. They support students affected by harassment, hate crime, sexual violence, relationship abuse, bullying and other forms of unacceptable behaviour. Their opening hours are 09:00-16:30, Monday to Friday excluding bank holidays and the Christmas closure period, and can be referred to via this referral form.


Hate Crime


A hate incident is any incident which the victim, or anyone else, thinks is motivated by hostility or prejudice towards someone because of their:

  • race
  • religion
  • sexual orientation
  • disability
  • gender identity.


Hate incidents can include name calling, bullying, physical violence or any other type of violence and abuse.


Impact of Hate Crime


If you have been a victim of hate crime you may feel many emotions that you are not sure how to deal with.


These could be:


  • Emotional –  Uncontrollable crying, agitation, restlessness, shame, fear, nightmares, numbness, guilt, frustration and hopelessness
  • Behavioural – deterioration in personal relationships, paranoid-like guardedness, avoidance, isolation, detachment and loss of identity.

You may also have physical injuries or financial losses as a result of the crime. For example, there may have been an assault, or your property may have been damaged.


Counselling and Wellbeing Support is available from the University if you need to talk to someone to manage your emotional health and wellbeing. You can contact them via studentconnect@cardiff.ac.uk / 029 22 518 888.


Student Advice

Student Advice is a free, confidential and independent service available for students of Cardiff University. We are independent of the University and our role is to give you impartial advice and guidance and help you understand the options available to you.

If your being spiked impacts your wellbeing and/or ability to study and perform at your usual level, we can, amongst other things:

  • advise you on how to report Extenuating Circumstances to the University;
  • advise you on how to submit and Academic Appeal if you have missed the Extenuating Circumstances deadline, or you circumstances have been refused;
  • advise you on how to take an Interruption of Study and what you need to think about when deciding what to do;
  • signpost you to other support services.