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Useful Contacts

Academic Schools

Contact Details

School E-mail Telephone
Cardiff Business School studybusiness@cardiff.ac.uk +44 (0)29 2087 4674 or 029 20 688182
School of Biosciences biosischooloffice@cardiff.ac.uk +44 (0)29 2087 4974
School of Chemistry chemistryoffice@cardiff.ac.uk +44 (0)29 2087 4023
School of Computer Science and Informatics comsc-office@cardiff.ac.uk +44 (0)29 2087 4812
School of Dentistry dentalhos@cardiff.ac.uk +44 (0)29 2074 2470
School of Earth and Ocean Sciences earthreception@cardiff.ac.uk +44 (0)29 2087 4830
School of Engineering engin-registry@cardiff.ac.uk +44 (0)29 2087 5937
School of English, Communication & Philosophy encap@cardiff.ac.uk +44 (0)29 2087 6049
School of Geography and Planning gandpenquiries@cardiff.ac.uk +44 (0)29 2087 4022
School of Healthcare Sciences hcaredeanery@cardiff.ac.uk +44 (0)29 2068 7689
School of History, Archaeology & Religion adminshare@cardiff.ac.uk +44 (0)29 2087 0505
School of Journalism, Media and Culture jomecstudentsupport@cardiff.ac.uk +44 (0)29 2087 4156
School of Law and Politics law@cardiff.ac.uk +44 (0)29 2087 6705
School of Mathematics mathematics@cardiff.ac.uk +44 (0)29 2087 4811
School of Medicine medicine@cardiff.ac.uk +44 (0)29 2068 8113
School of Modern Languages modernlanguages@cardiff.ac.uk +44 (0)29 2087 4889
School of Music musicschool@cardiff.ac.uk +44 (0)29 2087 4816
School of Optometry and Vision Sciences optomenquiries@cardiff.ac.uk +44 (0)29 2087 4374
School of Pharmacy and Pharmaceutical Sciences pharmacy-ug@cardiff.ac.uk +44 (0)29 2087 4151
School of Psychology psychenquiries@cardiff.ac.uk +44 (0)29 2087 4007
School of Social Sciences socialsciences@cardiff.ac.uk +44 (0)29 2087 5179
School of Physics and Astronomy physics-ug@cardiff.ac.uk +44 (0)29 208 74458
School of Welsh cymraeg@caerdydd.ac.uk +44 (0)29 2087 4710
Welsh School of Architecture archi-reception@cardiff.ac.uk +44 (0)29 2087 4430

Extenuating Circumstances

Extenuating Circumstances Email Telephone
Business School Enquiries studybusiness@cardiff.ac.uk (0)29 2087 4674
Bioscience Extenuating Circumstances BIOSI-ExCircs@cardiff.ac.uk
Chemistry Extenuating Circumstances https://excircs.chemy.cf.ac.uk
Computer Science Extenuating Circumstances COMSC-ExtenCircs@cardiff.ac.uk
Dentistry Enquiries dentaloffice@cardiff.ac.uk
Earth Science Enquiries StudentC@cardiff.ac.uk
School of Engineering - -
ACE Students ace@cardiff.ac.uk
MMM Students mmm@cardiff.ac.uk
EEE/IEN Students ien-eee@cardiff.ac.uk
MSc Students MScENGIN@cardiff.ac.uk
- - -
ENCAP Extenuating Circumstances encap-extcircs@cardiff.ac.uk
Geography and Planning Enquiries gandpenquiries@cardiff.ac.uk
Healthcare Deanery hcaredeanery@cardiff.ac.uk
SHARE Student Support share-support@cardiff.ac.uk
JOMEC Student Support jomecstudentsupport@cardiff.ac.uk
Politics Extenuating Circumstances circumstances@cardiff.ac.uk
Law Extenuating Circumstances circumstances@cardiff.ac.uk
Mathematics Extenuating Circumstances ExtCircs-MATHS@cf.ac.uk
Medicine Extenuating Circumstances medicextcircs@cardiff.ac.uk
Modern Languages Student Cases mlang-student-cases@cardiff.ac.uk
Music Extenuating Circumstances Officer SmithS19@cardiff.ac.uk
Optometry School Office Optomschooloffice@cardiff.ac.uk
Pharmacy Extenuating Circumstances Department PHRMY_ExtCircs@cardiff.ac.uk
Psychology Extenuating Circumstances psych-extcircs@cardiff.ac.uk
Social Sciences Student Cases socsi-studentcases@cardiff.ac.uk
Physics Extenuating Circumstances Officers - -
Undergraduate BrownD13@cardiff.ac.uk
Postgraduate Winter@cardiff.ac.uk
- - -
Welsh Student Support myfyrwyrcymraeg@cardiff.ac.uk
Welsh School of Architecture Extenuating Circumstances Department - -
Undergraduate WatkinsLJ3@cardiff.ac.uk
Post Graduate Taught meredithc5@cardiff.ac.uk
Post Graduate Research lewisk2@cardiff.ac.uk

Head(s) of School

Head of School Email Telephone Summary
Professor Rachel Ashworth ashworthre@cardiff.ac.uk (0)29 2087 5842 Dean and Head of Cardiff Business School.
Professor Jim Murray murrayja1@cardiff.ac.uk 0)29 2087 6676 Head of School of Bioscience
Professor Damien Murphy murphydm@cardiff.ac.uk (0)29 2087 5850 Head of School of Chemistry
Professor Stuart Allen allensm@cardiff.ac.uk 0)29 2087 6070 Head of School of Computer Science and Informatics.
Professor Barbara Chadwick chadwickbl@cardiff.ac.uk (0)29 2074 6569 Joint Acting Heads of School of Dentistry
Professor Ivor Chestnutt chestnuttig@cardiff.ac.uk 029207 46680 Joint Acting Heads of School of Dentistry
Professor Ian Hall hall@cardiff.ac.uk 0)29 2087 5612 Head of School of Earth and Ocean Sciences
Professor Sam Evans evanssl6@cardiff.ac.uk 0)29 2087 6876 Head of School of Engineering
Professor Martin Willis willism8@cardiff.ac.uk (0)29 2087 5595 Head of School of English, Communication & Philosophy.
Professor Paul Milbourne milbournep@cardiff.ac.uk (0)29 2087 5791 Head of School of Geography and Planning
Professor David Whitaker whitakerd@cardiff.ac.uk 0)29 208 74703 Head of School of Healthcare Sciences
Professor James Hegarty hegartyj@cardiff.ac.uk (0)29 2087 0103 Head of School of History, Archaeology and Religion
Professor Stuart Allan allans@cardiff.ac.uk 0)29 208 74509 Head of School of Journalism, Media and Culture
Professor Urfan Khaliq headoflawpl@cardiff.ac.uk 0)2920 874026 Head of School of Law and Politics
Professor Tim Phillips phillipstn@cardiff.ac.uk (0)29 2087 4194 Head of School of Mathematics
Professor Steve Riley rileysg@cardiff.ac.uk 0)29 2068 8097 Head of School of Medicine and Dean of Medical Education
Professor Kate Griffiths griffithsks@cardiff.ac.uk (0)29 2087 6927 Head of School of Modern Languages
Professor Kenneth Hamilton hamiltonk1@cardiff.ac.uk 0)29 2087 4380 Head of School of Music
Professor John Wild wildjm@cardiff.ac.uk 029208 76487 Head of School of Optometry and Vision Sciences
Professor Mark Gumbleton gumbleton@cardiff.ac.uk (0)29 2087 5449 Head of School of Pharmacy and Pharmaceutical Sciences
Professor Petroc Sumner sumnerp@cardiff.ac.uk 0)29 2087 0091 Head of School of Psychology
Professor Tom Hall hallta@cardiff.ac.uk (0) 29 2087 6288 Head of School of Social Sciences
Professor Peter M Smowton smowtonpm@cardiff.ac.uk (0)29 2087 5997 Head of School of Physics and Astronomy
Dr Dylan Foster Evans fosterevansd@caerdydd.ac.uk (0)29 2087 4951 Head of School of Welsh
Professor Chris Tweed tweedac@cardiff.ac.uk (0)29 2087 6207 Head of Welsh School of Architecture

Complaints Administrator Email

Complaints Administrator Email Telephone
carbsstudentcomplaints@cardiff.ac.uk 029 2087 5209/029 2068 8019
biosistudentcomplaints@cardiff.ac.uk 029 2087 6107/029 2087 5243
chemystudentcomplaints@cardiff.ac.uk 029 2087 4079/029 2087 0740
comscstudentcomplaints@cardiff.ac.uk 029 2087 6906
dentlstudentcomplaints@cardiff.ac.uk 029 2074 4223
earthstudentcomplaints@cardiff.ac.uk 029 2087 4335
enginstudentcomplaints@cardiff.ac.uk 029 2087 5859/029 2087 4930
encapstudentcomplaints@cardiff.ac.uk 029 2087 4503/029 2087 4025
cplanstudentcomplaints@cardiff.ac.uk 029 2087 6087/029 2087 6131
hcarestudentcomplaints@cardiff.ac.uk 029 2068 8553
sharestudentcomplaints@cardiff.ac.uk 029 2087 4307
jomecstudentcomplaints@cardiff.ac.uk 029 2087 6186
lawplstudentcomplaints@cardiff.ac.uk 029 2087 6660/029 2087 4359/029 2087 4201/ 029 2087 5460
mathsstudentcomplaints@cardiff.ac.uk 029 2087 4813/029 2087 0694
medicstudentcomplaints@cardiff.ac.uk 029 2068 8104/029 2068 7053
mlangstudentcomplaints@cardiff.ac.uk 029 2087 4820
musicstudentcomplaints@cardiff.ac.uk 029 2087 0932
optomstudentcomplaints@cardiff.ac.uk 029 2087 9048/029 2087 6163
phrmystudentcomplaints@cardiff.ac.uk 029 2087 0132
psychstudentcomplaints@cardiff.ac.uk 029 2087 6034/029 2087 4689/029 2087 9416/029 2087 5267
socsistudentcomplaints@cardiff.ac.uk 029 2087 5333/029 2087 9051
physxstudentcomplaints@cardiff.ac.uk 029 2087 6457
cynionmyfyrwyrcymraeg@caerdydd.ac.uk 029 2087 5659
archistudentcomplaints@cardiff.ac.uk 029 2087 5970

Students Union

University Departments

Name Email Telephone Summary
Cardiff University Security controlroom@cardiff.ac.uk +44 (0)29 2087 4444 Cardiff University Security office.
Cardiff University General Enquiries https://ask.cardiff.ac.uk/ +44 (0) 2920 874000 General Enquries for Cardiff University
Cardiff University Registry   +44 (0)29 2087 6211 Responsible for academic administration at Cardiff University (certificates, transcripts etc).
Cardiff University Student Cases StudentCases@cardiff.ac.uk +44 (0)29 2087 6628 Responsible for student cases at Cardiff University.
Support Services      
Student Support Centre, Cathays Campus studentsupportcentre@cardiff.ac.uk +44 (0) 29 20 874844 Cardiff University Student Support Centre, operating in the Cathays Campus.
Student Support Centre, Heath Park Campus studentsupportcentre@cardiff.ac.uk +44 (0) 02920 742070 Cardiff University Student Support Centre, operating in the Heath Campus.
Advice and Money adviceandmoney@cardiff.ac.uk +44 (0)29 2251 8888 Offering free advice to students on matters including funding, bursaries and scholarships and budgeting.
Careers and Employability careers@cardiff.ac.uk +44 (0)29 2087 4844 Providing careers and employability support including work experience and workshops. Also responsible for the Cardiff Award.
Counselling and Wellbeing wellbeingandcounselling@cardiff.ac.uk +44 (0)29 2251 8888 A range of services including wellbeing drop-in sessions, counselling appointments, peer support groups, self help resources and workshops.
Day Care Centre creche@cardiff.ac.uk +44 (0)29 2087 4135 Welcomes the children of both students and staff, for children up to the age of 5.
Disability and Dyslexia disability@cardiff.ac.uk; dyslexia@cardiff.ac.uk +44 (0)29 2251 8888 (disbaility); +44(0) 29 2087 4844 (dyslexia) Working with students with a range of disabilities to enhance student life. Services includes funding advice, screenings and assessments and help with requesting and making reasonable adjustments.
Equality, diversity and inclusion     A range of support available for different circumstances including asylum seekers and carers. Individual contact details are found at this link
International Student Support iss@cardiff.ac.uk +44 (0)29 2251 8888 Cardiff University International Student Support services for enquiries from international students.
Academic Study Skills skillscentre@cardiff.ac.uk +44 (0)29 2087 4231 Service offers lots of free classes including essay writing, time managaement, note taking and presentation skills.
IT Service Desk it-servicedesk@caerdydd.ac.uk/td> +44 (0)29 2251 1111 Help and advice using the University's IT services.
Languages for All languagesforall@cardiff.ac.uk +44 (0)29 2087 5602 Responsible for providing free language courses to Cardiff students.
Performance Sport daleyc1@cardiff.ac.uk +44 (0)29 2087 9715 Enable student-atheletes to continue their sporting career alongside study.

University Residences

Central Residences Services

Name Email Telephone Location
Cardiff University Residences residences@cardiff.ac.uk +44 (0)29 2087 5199/ +44 (0)29 2087 4849 Contact for information about University Residences.
Residence Life residencelife@cardiff.ac.uk   The team encourages you to share your experiences and to access quality support services to help you make the most of your student life and achieve your personal goals and aspirations.

Individual Residences

Name Telephone Location
Aberconway Hall +44 (0)29 2087 6476 Aberconway Hall, Cardiff, CF10 3EU
Aberdare Hall +44 (0)29 2087 6476 Aberdare Hall, Cardiff, CF10 3UP
Cartwright Court +44 (0)29 2251 0596 Cartwright Court, Cardiff, CF24 4SS
Clodien House   Clodien House, Cardiff, CF14 3NS
Colum Hall +44 (0)29 2087 6476Colum Hall, Cardiff, CF10 3EJ
Hodge Hall +44 (0)29 2087 5709 Hodge Hall, Cardiff, CF24 4BJ
Roy Jenkins Hall +44 (0)29 2251 0596 Roy Jenkins Hall, Cardiff, CF24 4NE
Senghennydd Court + 44 (0)29 2087 5709 Senghennydd Court, Cardiff, CF24 4DS
Senghennydd Hall +44 (0)29 2087 5709 Senghennydd Hall, Cardiff, CF24 4AG
Student Houses (Colum Road/Place) +44 (0)29 2087 6476 Colum Rd/Place, CF10
Student Houses (Village) +44 (0)29 2087 5709 Various Cardiff, CF24
Talybont Court +44 (0)29 2087 0272 Talybont Court, Cardiff, CF14 3UA
Talybont Gate +44 (0)29 2087 5807 Talybont Gate, Cardiff, CF14 3AT
Talybont North +44 (0)29 2087 5807 Talybont North, Cardiff, CF14 3UX
Talybont South +44 (0)29 2087 0272 Talybont South, Cardiff, CF14 3UU
University Hall +44 (0) 29 2087 0272 University Hall, Cardiff, CF23 5YB

Support Services

Organisation Telephone Summary Accredited? Free?
Alcoholics Anonymous 0845 7697 555 Offers support to those struggling with their relationship with alcohol/alcohol abuse No Yes
Cruse Bereavement helpline 0870 167 1677 Offers emotional support to anyone affected by bereavement. Open 7 days a week No Helpline and live chat is free, some disclosed costs for other services.
Drug and Alcohol Helpline 0808 8082234 Offers confidential advice and information surrounding the use of drugs and alcohol No Calls from telephone boxes free, mobile phone calls may incur network charge.
LGBT+ Cymru Helpline 0800 023 22 01 Provides general information, advice and confidential support in many areas of life and various issues that LGBT people, their family and friends may experience. Supported by Welsh Gov Yes
LGBT+ Domestic Abuse Support 0300 3031 982 Rainbow Bridge Project: a specialised support service for victims of domestic abuse who identify as Lesbian, Gay, Bisexual and Transgender. Run by Victim Support Yes
Nightline 02920 870 555 Cardiff University run student led support service, providing a non-directive, non-judgmental and non-advisory listening and information service. No Yes
Sexual Assault Referral Centre 02920 335 795 Located in the centre of Cardiff, offering a service for those wo live in or have experienced an incident of sexual assault in Cardiff and Vale of Glamorgan Run by NHS Wales Yes
Domestic Abuse and Sexual Violence Helpline 8088010800 24 hour service supporting those in Wales experiencing domestic abuse/sexual violence. No Yes
Students Against Depression 01635 869754 Advice, support, resources and guidance for those affected by low mood, depression and suicidal thoughts No Yes
B-eat 0845 634 1414 Supporting people who have an eating disorder, as well as providing support for their family and friends No Yes
Citizens Advice Cardiff and Vale 3444772020 Citizens Advice Bureau Adviceline AQS accredited Yes
Integrated Sexual Health Clinic Cardiff 02920 335207 Sexual health services included contraception, STI screening and HIV services. Offering appointments, telephone appoints and young people services Run by NHS Wales Yes
National Autistic Society 0808 800 4104 Support services to help students with autism during their time in higher education No No, usually funded by Disabled Students' Allowance (DSA)

Emergency Contacts

Name Email Telephone Summary
Internal Services      
University Security controlroom@cardiff.ac.uk +44 (0)29 2087 4444 For both emergency and non-urgent issues
Non-Emergency Welfare Concern concernedaboutastudent@cardiff.ac.uk   University system to report when you are concerened about another student
External Services      
UK Emergency services  999 Emergency number for fire and rescue services, police and paramedics
      If you are deaf or hard of hearing, contact South Wales Police's minicom system on 01656 656980
UK Non-emergency services   101 Local, non-emergency police and fire services
NHS direct   111 Urgent medical help which is not life-threatening
Emergency Dental Treatment   +44 (0)29 20 444 500 Out of hours number for emergency dental pain
Samaritans jo@samaritans.org 116 123 24/7 confidential support for any issue
Victim Support   +44 (0)808 1689 111 Tailored support to help people recover from the effects of crime and traumatic events
University Hospital of Wales   +44 (0)29 2074 7747 Accident and emergency number department
Police Student Liaison Officer (PC Mike Neate) SwpStudentLiaisonCardiff@south-wales.pnn.police.uk 07584 770987 Offers who work directly with the student population in Cardiff
Shelter Cymru   02920 556120 Welsh homeless charity

Housing Contacts

Name Email Telephone Summary Accredited? Free?
Deposit Protection Services          
Tenancy Deposit Scheme   0845 226 7837 A government approved tenancy deposit protection scheme. The scheme is also not-for-profit and free, impartial dispute resolution. Government backed Yes
Deposit Protection Service   0844 4727 000 A scheme which protects money for letting agents, landlords and tenants Government backed Yes
MyDeposits   0844 980 0290 Protecting deposits for letting agents, landlords and tenants Accredited by UKAS Yes
Advice          
Student Advice Advice@cardiff.ac.uk 02920 781410 Advice regarding finding, signing, living and leaving a home No Yes
Rent Smart Wales www.rentsmart.gov.wales/en/ 03000 133344 A service hosted by Cardiff Council ensuring compliance with renting legislation Government organisation Yes
The Property Ombudsman admin@tpos.co.uk 01722 333306 A service which resolves disputes between consumers and Property Agents Government approved Yes
Shared Regulatory Services   0300 123 6696 Aims to safeguard the health, safety and economic wellbeing of those who live in, work in or visit the region. Their policy covers areas including housing safety and health and safety. Provides housing advice for students moving from halls to a house or living in private rented accommodation. Council scheme No
Safety & Utilities          
Fire & Rescue Service   0800 169 1234 Home safety checks and visits Emergency service Yes
Welsh Water www.dwrcymru.com 0800 052 0145 Water provider for Wales No Yes
Gas Safe Register   0800 408 5500 Advice regarding gas safety, including advice for tenants. Government scheme Yes
Pest Control pestcontrol@cardiff.gov.uk 02920 872934 A service dealing with cases of bedbugs, cockroaches, fleas, mice, rats and wasps No No
Food Safety   029 2087 1128 Provides information and training in food regulations and safety Government organisation Yes
Noise Pollution   02920 871650 Investigating noise complaints coming from domestic or commerical premises Council scheme Yes

Higher Education Contacts

Name Email Telephone Website Summary
Student Loans Company   0141 306 2000 https://www.gov.uk/government/organisations/student-loans-company UK student loan repayment company.
Student Finance England   0300 100 0607 http://www.sfengland.slc.co.uk/ Advice, applications and information from Student Finance England
Student Finance Wales   0300 200 4050 https://www.studentfinancewales.co.uk/ Advice, applications and information from Student Finance Wales
Student Finance Northern Ireland   0300 100 0077 https://www.studentfinanceni.co.uk/ Advice, applications and information from Student Finance Northern Ireland
Student Awards Agency Scotland   0300 555 0505 https://myportal.saas.gov.uk/saas/login Advice, applications and information from Student Awards Agency Scotland
Office of the Independent Adjudicator 0118 959 9813 https://www.oiahe.org.uk/ The independent student complaints scheme for England and Wales
Office for Students info@officeforstudents.org.uk 0117 931 7317 https://www.officeforstudents.org.uk/ The independent regulator of higher education in England

Alternative Services

Name Website Email Telephone Summary Accredited? Free?
Connect to Cardiff (C2C)   cardiff.gov.uk/ENG/Home/Contact-us/General-enquiries/Pages/default.aspx 02920 872087 Cardiff Council's call centre for any Council related enquiries Council scheme Yes
Citizens advice     03444 77 20 20 Offering free, confidential, impartial and independent advice including issues with debt, benefits, employment and housing Government backed Yes
Consumer Advice     08454 04 05 06 Providing practical and impartial advice on how to reoslve a consumer problem Government backed Yes
Cardiff Trading Standards     029 2087 2059 Works to help promote fair and safe trading in Cardiff. Includes product safety, scams and underage sales Government organisation Yes
Speak Easy Cymru https://www.speakeasy.cymru/eng info@speakeasy.cymru 02920 453111 Free legal advice in Cardiff including housing, debt and employment Member of Advice UK, government backed Yes
Cardiff Bus https://www.cardiffbus.com/   029 2066 6444 Providing transport around Cardiff. Accepting young person fares, group travel and contactless payments No No
Taxi Licensing https://www.cardiff.gov.uk/ENG/Business/Licences-and-permits/taxi-drivers/Pages/default.aspx licensing@cardiff.gov.uk 02920 871651 Ensuring all licenced taxis are safe and comfortable with drivers who are medically fit, knowledgeable and free from rekevant convictions Council Scheme Yes
Nextbike https://www.nextbike.co.uk/en/cardiff/ info@nextbike.co.uk 020 8166 9851 Free annual membership for students and 30 minutes free per ride No Yes, following the set terms
Immobilise https://www.immobilise.com/     The UK National Property Register. Register and mark your bike for free. Supported by all UK Police Forces Yes