Housing Contacts


Deposit Protection Services  


Tenancy Deposit Scheme   

0845 226 7837 

A government approved tenancy deposit protection scheme. The scheme is also not-for-profit and free, impartial dispute resolution.  


Deposit Protection Service  

0844 4727 000  

A scheme which protects money for letting agents, landlords and tenants 



0844 980 0290  

Protecting deposits for letting agents, landlords and tenants 




Student Advice  


02920 781410

Advice regarding finding, signing, living and leaving a home 


Rent Smart Wales  


03000 133344  

A service hosted by Cardiff Council ensuring compliance with renting legislation


The Property Ombudsman  


01722 333306  

A service which resolves disputes between consumers and Property Agents 


Shared Regulatory Services  

0300 123 6696  

Aims to safeguard the health, safety and economic wellbeing of those who live in, work in or visit the region. Their policy covers areas including housing safety and health and safety. Provides housing advice for students moving from halls to a house or living in private rented accommodation  


Safety & Utilities


Fire & Rescue Service   

0800 169 1234  

Home safety checks and visits 


Welsh Water  


0800 052 0145  

Water provider for Wales 


Gas Safe Register  

0800 408 5500  

Advice regarding gas safety, including advice for tenants  


Pest Control  


02920 872934

A service dealing with cases of bedbugs, cockroaches, fleas, mice, rats and wasps 


Food Safety  

029 2087 1128  

Provides information and training in food regulations and safety  


Noise Pollution  

02920 871650  

Investigating noise complaints coming from domestic or commercial premises


Contact Student Advice

+44 (0)2920 781410



Cardiff University Students’ Union, registered in Wales. Nothing here in contained constitutes an order for goods or services unless accompanied by an official order

Telephone | 029 2078 1400 Email | StudentsUnion@Cardiff.ac.uk Website | cardiffstudents.com Address | Park Place Cardiff CF10 3QN Charity No. | 1137163 Company Registration No. | 07328777
Undeb Myfyrwyr Prifysgol Caerdydd, wedi’i gofrestru yng Nghymru. Nid oes dim yn gynwysedig yma yn gorchymyn am nwyddau neu wasanaeth oni bai bod archeb swyddogol yn cyd-fynd ag ef

Ffôn | 029 2078 1400 E-bost | StudentsUnion@Cardiff.ac.uk Gwefan | cardiffstudents.com Cyfeiriad | Plas y Parc Caerdydd CF10 3QN Rhif Elusen | 1137163 Rhif Cofrestredig y Cwmni | 07328777