Housing Contacts

Deposit Protection Services  

Tenancy Deposit Scheme   

0845 226 7837 

A government approved tenancy deposit protection scheme. The scheme is also not-for-profit and free, impartial dispute resolution.  

Deposit Protection Service  

0844 4727 000  

A scheme which protects money for letting agents, landlords and tenants 

MyDeposits   

0844 980 0290  

Protecting deposits for letting agents, landlords and tenants 

Advice 

Student Advice  

Advice@cardiff.ac.uk 

02920 781410

Advice regarding finding, signing, living and leaving a home 

Rent Smart Wales  

www.rentsmart.gov.wales/en/ 

03000 133344  

A service hosted by Cardiff Council ensuring compliance with renting legislation

The Property Ombudsman  

admin@tpos.co.uk  

01722 333306  

A service which resolves disputes between consumers and Property Agents 

Shared Regulatory Services  

0300 123 6696  

Aims to safeguard the health, safety and economic wellbeing of those who live in, work in or visit the region. Their policy covers areas including housing safety and health and safety. Provides housing advice for students moving from halls to a house or living in private rented accommodation  

Safety & Utilities

Fire & Rescue Service   

0800 169 1234  

Home safety checks and visits 

Welsh Water  

www.dwrcymru.com 

0800 052 0145  

Water provider for Wales 

Gas Safe Register  

0800 408 5500  

Advice regarding gas safety, including advice for tenants  

Pest Control  

pestcontrol@cardiff.gov.uk 

02920 872934

A service dealing with cases of bedbugs, cockroaches, fleas, mice, rats and wasps 

Food Safety  

029 2087 1128  

Provides information and training in food regulations and safety  

Noise Pollution  

02920 871650  

Investigating noise complaints coming from domestic or commercial premises

Contact Student Advice

Advice@cardiff.ac.uk
+44 (0)2920 781410