Get urgent advice

If you or someone else requires urgent or out of hours support, here's who to contact.


In an emergency


Dial 999 and then also inform Security Dial +44 (0)29 2087 4444, if the situation involves: imminent danger, suicidal intention, possessing a weapon, threats of harm, physical injury, death of a student or terrorism.



Accessing urgent medical services


If you need medical assistance but are not sure if it is an emergency, you can now call CAV 24/7 on +44 (0)300 10 20 247.

A call handler will triage to assess what service you need. If eligible to be seen at the Emergency Unit, you will be given an appointment time to visit, and will be called half an hour before as a reminder.


The aim of this call is to ensure you go to the right service at the right time. If you attend the Emergency Unit without an appointment you will be given a basic assessment and allocated an appointment time if eligible.


For 24/7 support from NHS Direct Wales, dial +44 (0)845 46 47 or visit NHS Direct Wales.



Concerned about yourself or others


Call +44 (0)29 2251 8888 or email if the situation involves:

  • a risk to yourself or others
  • erratic behaviour
  • behaviour changes
  • disengagement
  • missing persons.


Your concern will be received by the Student Intervention Team within Student Support. This team will respond to your query where possible within one day, between 10:00 and 16:00, Monday to Friday (excluding bank holidays) term time only.


If you email them with a concern after 16:00 please note that this will not be attended to until the following weekday.


For 24/7 support from NHS Direct Wales, dial +44 (0)845 46 47 or visit NHS Direct Wales.



Disclose an experience of violence or abuse

The University has a Disclosure Response Team, who are available to speak to students and provide practical support if they are experiencing any kind of violence or abuse, including harassment, hate crime, sexual violence, relationship abuse and other forms of inappropriate behaviour that students may find distressing.


To get in touch, please complete the online disclosure form to make an identified or anonymous disclosure.The Disclosure Response Team aim to respond to all disclosures within two working days, within the hours of 09:00-16:00, Monday to Friday, excluding bank holidays. If you email them with a concern after 16:00 please note that this will not be attended to until the following weekday. If you have questions regarding the process, please call Student Connect on +44 (0)29 2251 8888.


If the experience is occurring now and you are in imminent danger, please refer to the University's following immediate safety advice. This contains information on what to in a medical emergency, advice if you have experienced sexual violence in the last 7 days and includes out of hours support information.



Require support (but not an emergency)


Access Counselling, Health and Wellbeing support if the situation involves: emotional distress, stress and anxiety, depression, loneliness or mental health.



Worried about someone else


We have information on how to help someone else if you are worried about them.


Other useful support

Service Description
Samaritans Crisis support service where you can talk about anything that's bothering you.
CALL mental health listening line

Provides a confidential mental health listening and emotional support line which is open 24/7. CALL can also signpost to support in local communities and a range of online information.

Call +44 (0)800 132 2737, text "help" to 81066 or visit

Talk Campus

Talk Campus is a social networking site which offers you a safe place to talk anonymously about anything and without judgement. Powered by the leading mental health support network TalkLife.


TalkCampus is monitored by a professional team as well as students who are going through the same struggles as you.


Download the TalkCampus app from the app store or googleplay and register with your email address.

Mind This service can help you find local support, as well provides information about mental health problems and treatments.
Students' Union Advice Centre Provides advice and information, advocacy, representation and support through a free, confidential, impartial and independent service.
Live Fear Free

Confidential support and information on domestic abuse, sexual violence and violence against women in Wales.

The Live Fear Free helpline provides 24 hour, 7 days a week support and guidance. You can email them at or call +44(0)808 8010 800.

Meningitis now For questions about meningitis or meningococcal septicaemia. You can also talk things through or find out more about the support offered.
Cruse Bereavement Care

Free confidential support for adults and children following a bereavement.



Contact Student Advice
+44 (0)2920 781410