Talk to Us
Student Advice is a confidential service, independent from the University. Any information provided to our Advisers will be treated in line with out Confidentiality Policy.
Our Service operates on weekdays (except bank holidays) between 9:00 and 17:00.
You can email Student Advice at Advice@Cardiff.ac.uk.
When emailing our service, please include your student number and as much information as necessary that relates to your case. If you have recieved correspondence from a different source that relates to your enquiry, please include this in your email. This will help our Student Advisers support you to the best of their abilities. Your email will be allocated to an Adviser within working hours, and once allocated you can expect a response in accordance to our Service Charter.
Student Advice is committed to being as accessible to students as possible. That's why we've introduced our Webchat function. By clicking on the tab on the bottom-right of your screen, you will be able to talk to a member of our triage team from 9:00-17:00 every weekday. This is your opportunity to ask any specific questions that you have, or be signposted to a different service if appropriate.
By calling 029 2078 1410 you can speak to a member of our Triage Team. They will ask you some basic information about you, such as your student number, and then assist with your enquiry if they can, or they will otherwise allocate your case to one of our Sudent Advisers, who should be in touch with you shortly. Response times are specified within our Service Charter. If you get through to our Voicemail, please leave a message with your name and student number and our Traige Team will contact you back as soon as they can.
We have thorough advice available on our webpages. At the bottom of each advice webpage you can find a webform which allows you to either ask for more information about that topic of advice or ask a specific question that the webpage has not answered. This webpage will be sent to a Student Adviser, so please include all relevant information so that our staff can support you in the best possible way.
Appointments are offered by Student Advice staff when they believe that an appointment is necessary to the provision of advice. This could be because of the serious nature or complexity of a case, or because additional support needs mean that an appointment ensures the accessibility of our service to all students of Cardiff University.