Support  Services                                            


Alcoholics Anonymous

0845 7697 555

Offers support to those struggling with their relationship with alcohol/alcohol abuse



0845 634 1414

Supporting people who have an eating disorder, as well as providing support for their family and friends


C.A.L.L. Helpline

0800 132 737 (or text ‘help’ to 81066)

Free mental health helpline for Wales that offers a confidential listening and support service. Funded by the Welsh government.

Lines open 24 hours a day, 7 days a week.


Changes Bristol

Four peer support groups, categorised as closed safe spaces – Women’s, Men’s, Women of Colour and LGBTQIA+ online meetings. Find out more at 0117 941 1123 or

Citizens Advice Cardiff and Vale



Cruse Bereavement helpline

0870 167 1677

Offers emotional support to anyone affected by bereavement. Open 7 days a week

Helpline and live chat is free, some disclosed costs for other services.


Domestic Abuse and Sexual Violence Helpline


24 hour service supporting those in Wales experiencing domestic abuse/sexual violence.


Drug and Alcohol Helpline

0808 8082234

Offers confidential advice and information surrounding the use of drugs and alcohol

Calls from telephone boxes free, mobile phone calls may incur network charge.


Integrated Sexual Health Clinic Cardiff

02920 335207

Sexual health services included contraception, STI screening and HIV services. Offering appointments, telephone appoints and young people services. Run by NHS Wales.


LGBT+ Cymru Helpline

0800 917 9996

Provides general information, advice and confidential support in many areas of life and various issues that LGBT people, their family and friends may experience. Supported by Welsh Gov. Their phone lines operate Monday from 19:00 to 21:00.


LGBT+ Domestic Abuse Support

0800 999 5428

Galop: Provides support to LGBT+ people experiencing, or who have experienced, domestic violence. Also offer support to friends, family members and professionals working with survivors of domestic abuse. Their helplines operate Monday to Friday, 9:00 to 17:00, with extended hours of 10:00 to 20:00 on Wednesdays and Thursdays.


LGBT Foundation Helpline

0345 3 30 30 30

Provides support and advice on a variety of topics, including mental health, loneliness and isolation, coming out, sexual health, questions around sexual orientation and/or gender identity, harassment and hate crime, and also signposts to local services and support. Phonelines operate Monday to Friday 9:00 to 21:00. LGBT Foundation Helpline can also be contacted via email:


LGBT+ Hate Crime Helpline

0207 704 2040

Galop: Prvoides support to those who are experiencing, or have experienced, anti-LGBT+ harrassment, violence or abuse. Their Hate Crime helpline operates Monday to Friday frm 10:00 to 16:00. Calls are charged at the standard UK rate but it is possible to email to request a call back to avoid call charges.


Live Fear Free Helpline

0808 80 10 800

Free advice and support for anyone, or anyone concerned about someone, who has experienced or is experiencing domestic abuse or sexual violence. Funded by the Welsh Government. Phonelines are open 24 hours a day, 7 days a week. They are also contactable via a live chat service, through email at, and text on 07860077333.


Mindline Trans+

0300 330 5468

A national helpline delivered jointly by Bristol Mind and Mind in Somerset. Provides confidential emotional/mental health support and signposting services to people who identify as transgender, agender, gender fluid and non-binary+, as well as their family members and friends. Lines are open Monday, Wednesday and Friday evenings from 20:00 to 00:00.


National Autistic Society

0808 800 4104

Support services to help students with autism during their time in higher education. Usually funded by Disabled Students' Allowance (DSA)



02920 870 555

Cardiff University run student led support service, providing a non-directive, non-judgmental and non-advisory listening and information service.


Respect Men’s Advice Line

0808 801 0327

Free, confidential helpline for male victims of domestic abuse, as well as concerned family members, friends and professionals supporting male victims. Phonelines are open Monday to Friday 9:00 to 20:00 and suppport can be available on their webchat. They are also contactable via email on


Safer Wales Dyn Helpline

0808 801 0321

Provides free, confidential support to heterosexual, gay, bisexual and trans men who are experiencing domestic abuse in Wales. Phonelines are open Monday and Tuesday 10:00 to 16:00, and Wednesdays from 10:00 to 13:00. You can also email the service on


Sexual Assault Referral Centre

02920 335 795

Located in the centre of Cardiff, offering a service for those wo live in or have experienced an incident of sexual assault in Cardiff and Vale of Glamorgan. Run by NHS Wales.


Students Against Depression

01635 869754

Advice, support, resources and guidance for those affected by low mood, depression and suicidal thoughts.


Switchboard LGBT+ Helpline

0300 330 0630

Provides information, support and signposting services to LGBT+ people across the UK, including their friends and family. Lines are open everyday from 10:00 to 22:00. Switchboard can also be contacted via Instant Message and email:


Terrence Higgins Trust Direct Helpline

0808 802 1221

Provides support, advice and information in relation to HIV, STIs and other areas of sexual health. Phonelines operate Monday to Friday 10:00 to 18:00, and Saturday and Sunday 10:00 to 13:00. Their live chat service is also available Monday to Thursday 15:00 to 17:00, or you can email


Contact Student Advice
+44 (0)2920 781410



Cardiff University Students’ Union, registered in Wales. Nothing here in contained constitutes an order for goods or services unless accompanied by an official order

Telephone | 029 2078 1400 Email | Website | Address | Park Place Cardiff CF10 3QN Charity No. | 1137163 Company Registration No. | 07328777
Undeb Myfyrwyr Prifysgol Caerdydd, wedi’i gofrestru yng Nghymru. Nid oes dim yn gynwysedig yma yn gorchymyn am nwyddau neu wasanaeth oni bai bod archeb swyddogol yn cyd-fynd ag ef

Ffôn | 029 2078 1400 E-bost | Gwefan | Cyfeiriad | Plas y Parc Caerdydd CF10 3QN Rhif Elusen | 1137163 Rhif Cofrestredig y Cwmni | 07328777