Customer Care Statement

The Student Advice service is one that is committed to providing strictly confidential, neutral and non-prejudice support and guidance.

We see every student as an individual and treat each student with respect and dignity as these are the core values within our service.

With approachable staff, we pride ourselves on providing a warm, friendly and open minded service. Each adviser strives to achieve the best possible outcome for every student, whether it be looking for housing or an academic appeal.

Intertwined within our core values is our confidentiality agreement. This ensures that all students who use our service are provided with the upmost discretion.

We provide support in a number of areas and tackle each problem with a ‘can do’ attitude. However, we will be honest and transparent if we do not believe it is possible to achieve the desired outcome. With our core values in mind, we endeavour to support students to help themselves through their time at university.