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Frequently Asked Questions

 

Frequently Asked Questions from Students

1. Signing-up to Give it a Go events

Q. What is Give it a Go?

A. ‘Give it a Go’ is a Students' Union initiative showcasing opportunities and taster sessions available to all Cardiff University students. Think of it like 'try before you buy' for clubs, societies, volunteering, language courses and skills development. Add to that a load new exciting opportunities like trips around the country, Playzone nights, Bubble Football tournaments, Speed Dating, Weekend Breaks and you get Cardiff's Give it a Go! 

Q. How do I sign up to a Give it a Go activity?

A. You can sign up online at www.cardiffstudents.com/GiveitaGo. Find the event you want on the Give it a Go page, login on the top right hand corner of the website with your university network log-in and add the ticket to your basket. Proceed to check-out, paying any relevant fees and you're good to go! You should receive an email confirmation of the transaction when you sign up online. This email doubles up as your ticket - easy peasy! 

Q. Can I just turn up at a Give it a Go session?

A. No. You need to sign up online or in person before you turn up. When you register online, you will be sent an e-receipt which is your confirmation for use on the day.

Q. Where can I find more information about Give it a Go events?

A. More information about individual events is available by clicking on the events themselves on the Give it a Go webpage. If you require more information than is provided, use the individual email address provided at the bottom of each event.

Q. Who organises Give it a Go activities?

A. There are two types of Give it a Go events, i) Club & Society events and ii) Students' Union events. Club and Society Give it a Go sessions are taster sessions for that club or society and are just advertised through the Give it a Go initiative. Students' Union events are organised by the Give it a Go staff on behalf of the SU.

Q. Can non-Cardiff University students sign-up to Give it a Go activities/trips?

A. Yes! If the Give it a Go event is organised by the Students' Union, non-students can sign up. Non-students tickets are available on most SU-organised GIAG events. Give it a Go events organised by clubs and societies might have student-only tickets attached to them, which is at the discretion of that individual club or society.

Q. What do I need to bring to Give it a Go events I have signed up to?

A. You will need to have your e-receipt, printed out, or on your phone. If you can't find it, don't panic as we will probably have a trip list on hand to confirm who has signed up. You should also bring all the things advised on the individual event-information page.

 

2. Different Types of Ticket

Q. Can I buy the student ticket for Give it a Go events?

A. To buy the student ticket you need to be a Cardiff University Student. You need to have a valid student number and a login to the University network system system.

Q. I am a student in a different University, can I buy the student ticket?

A. No, you need to be a student in Cardiff University to buy student tickets on the Cardiff University Students' Union website. We do provide general tickets for Cardiff University students to bring their friends from other universities. We love it when you bring friends on our trips.

Q. Can I buy a child ticket?

A. You must request a child ticket by emailing giveitago@cardiff.ac.uk. The child ticket is designed for children under 12. Teenagers and other non-students must buy either a student or non-student ticket. Only our city day trips are generally suitable for children.

 

3. Technical Problems

Q. I'm trying to buy a ticket but the website is saying 'product limit reached'. What does this mean?

A. For every event on our website there is a specific sales limit which stops us selling more tickets than we have. If you are getting this message it means this sales limit has been reached. Feel free to email the club/society to see if more tickets might become available, or if the event is organised by the Students' Union, email GiveitaGo@cardiff.ac.uk to see if we can add you to a waiting list.

Q. I'm having trouble signing up for a Give it a Go event online, can I sign up in person?

A. From the beginning of term Autumn 2017 you can buy GIAG trip tickets from our amazing Love Cardiff Shop on the ground floor of the Students' Union Building to sign up in person. Alternatively you can head to the Students' Union at the Heath Park Campus, located in the IV Lounge.

Q. My credit/debit card isn't working on the Students' Union website. What should I do?

A. The biggest cause of problems with our website is the wrong address being used to authenticate the transaction. If your card is registered at your 'home home' address, try using that address instead of your student address.

A. International students may in particular experience problems paying through our website. If no UK bank card is available - you can call in and pay in person at the Love Cardiff Shop on the ground floor of the Students' Union Cathays Campus, or in the IV Lounge in the Heath Park.

A. If you are getting the error message 'insufficient vender authorisation' when trying to purchase an expensive ticket like a trip... please come and pay in person in the Students' Union. Multiple attempts to submit the transaction may result in tenporary 'holds' being placed over funds in your account. This is an issue we're working on but is somewhat out of our control.

Q. I'm having difficulties logging onto the Students' Union website to purchase a ticket. What should I do?

A. The Students' Union website requires you to log-in an account to access our products and services. Every Cardiff University student will be able to use their university network log-in to do this. Non-students will be able to 'create an account' through the log-in screen, but may be restricted in the products and services they can access with this account.

A. If you are having trouble using your log-in, firstly try resetting your main log-in through the Cardiff University password management system, available here. If your log-in still isn't working and you are sure the password and username are correct you can email our IT technician Allan at this address: MorrisA16@cardiff.ac.uk.

A. While you're waiting for a reply from our technician, your short term options are to 1) Create an account temporarily as above or 2) Sign up in person at the Students' Union Cathays or Heath Campuses, as above.

 

4. Refunds, Exchanges and Transfers

Q. I want to sign up for an event, but I'm not sure if I'll be free. Can I get a refund if I can't go?

A. You must be sure you are free to attend GIAG events before you sign up. Refunds cannot be given unless we cancel the event. When you sign up we pay your money directly to the coach company and/or the attraction. We usually get group discounts which means we're bound by no refund rules ourselves.

Q. I signed up for an event, but I can no longer attend. Can I get my money back?

A. All Give it a Go events are strictly non-refundable (and non-transferable) unless we cancel the entire event. We are sorry about this. When you sign up we pay your money directly to the coach company and/or the attraction. We usually get group discounts which means we're bound by no refund rules ourselves.

Q. Can I exchange my ticket for a different event?

A. I'm afraid not. Tickets and products bought from GIAG are non-refundable and non-transferable unless the event is cancelled. When you sign up we pay your money directly to the coach company and/or the attraction. We usually get group discounts which means we're bound by no refund rules ourselves.

Q. Can I give/transfer my ticket to my friend?

A. We're sorry no. All products and tickets bought from the Students' Union website are bound by the same box office rules as gigs and concerts. They are only valid for use by the person who bought them. All tickets are bought from specific student accounts and giving a ticket to another person with a different student number means they will be refused access at the door of the bus/event.

Q. I've been told my Give it a Go event has been cancelled. How and when will I get my money back.

A. If the Give it a Go event is organised by one of our 250 clubs and societies then you should discuss this with them - specifically their treasurer. Feel free to email the Give it a Go staff on GiveitaGo@cardiff.ac.uk if you don't get a reply.

A. If the Give it a Go event is organised by the Students' Union, you will have been emailed by the Give it a Go staff already. We endeavour to process refunds within 14 days of authorisation. If you paid online, will we refund your money straight back into the account from which you paid. If you paid in cash you will need to return to the finance counter for a cash refund.

 

5. Go Exploring and Day Trips

Q. What is the difference between 'Go Exploring' and Day Trips?

A. The Go Exploring series of trips are low-medium ability walks, led by a student team leader through some of the most spectacular parts of the country side. Day Trips may occasionally have tours, but generally it's up to you and your friends to do whatever you want. You just need to be back at the coach at the right time!

Q. Where do I go to be picked up by the coach?

A. This will be confirmed on the trip-information page itself. For day trips it's generally at the back (Senghenydd Road) of the Students' Union in Cathays at the time specified on the event.

Q. I've signed up to a Go Exploring Walking Trip, but the weather is poor. Can I get my money back?

A. Refunds will only be authorised if the walking trip is cancelled by the trip leader. You should not assume that this will happen unless specifically told. Generally a trip will only be cancelled if the weather endangers the safety of the participants.

Q. I've only got trainers for a Go Exploring Walking Trip - is that okay?

A. We would ideally recommend walking boots, but some sturdy trainers will work too. Lots of students will wear trainers for a one off walk and that works fine. Just be prepared to get them muddy.

 

6. Joining Clubs and Societies

Q. I really liked the Give it a Go taster session for a club or society. How do I join as a member?

A. You can find out more about a student group by finding their page on the Students' Union website. A full list of societies can be found here. A full list of sports clubs can be found here.

Q. I need to contact a club or society who are running a Give it a Go session. How do I do this?

A. You can find full committee lists with contact email addresses on the Students' Union website. The full society list with committee contact details can be found here. The full list of sports clubs with committee contact details can be found here. You need to be logged in to see contact details.

 

7. Still have Questions?

If there are still questions or issues not answered above please feel free to get in touch. We're more to happy to hear from you.

You can email us on GiveitaGo@cardiff.ac.uk or you can phone our office on +44 (2920) 781411. Alternatively we live on the third floor of the Students' Union - just look for the Give it a Go desk.

 

Frequently Asked Questions from Clubs and Societies

Q. What is Give it a Go?

A. ‘Give it a Go’ is a Students' Union initiative which aims to showcase opportunities and taster sessions available from Clubs, Societies and Student Groups. It allows students to try your club or society for one off cost, before they commit to membership. The vast majority of clubs and societies will run an introductory session and brand it as their 'Give it a Go'.

Your Give it a Go session is meant to be a short sweet encapsulation of what you do. You want to give new-comers a taste of everything which is amazing about you and get them to sign up and pay membership.

1. Reasons to run a Give it a Go session

Q. Why should we run a Give it a Go session?

A. Give it a Go presents an amazing opportunity for you to:

  •  Get publicity and exposure to over 30,000 students.
  •  Generate income.
  •  Go up in the Tier Structure.
  •  Recruit new members.

Q. How does Give it a Go help us publicise our taster session?

A. If you apply within the scheduled deadlines we publish your Give it a Go session in a printed booklet which is distributed over 6-12k times around the University dependent on the time of year. We create an 'event' for you on the cardiffstudents.com website and signpost students to it. And we also give you lots of shout-outs on social media. GIAG provides information to students who may miss you at the freshers fairs.

Q. How can we make money from Give it a Go?

A. Give it a Go gives you the option to charge a one-off fee for students to try your club or society. They don't pay membership fees so charging a one-off fee means you can cover costs or make a profit. Tell us how much you want to charge when you submit the online form and we'll make sure we add a ticket to your event on the website allowing the money to be paid directly into your bank account. Most clubs and societies who run a Give it a Go session also see an increase in membership and so have more membership income.

Q. How does running a Give it a Go help us go up in the Tier System?

A. Running a Give it a Go session sits on the Tier Struture for both Sports Clubs and Societies. Silver Tier requires you to run one Give it a Go session per term. Gold requires you to run two Give it a Go. You must submit your Give it a Go through the correct channels and by the correct deadline.

2. How to register a Give it a Go session

Q. What's the first step in running a Give it a Go?

A. You need to register your session by clicking the 'Submit your GIAG session' button at www.cardiffstudents.com/GiveitaGo. There's an online form to quickly fill in which gets sent to the GIAG team. If you apply out of deadline times you will need to create the event yourself on the SU website using your committee admin tools (the little hammer at the top right of the SU website) and send giveitago@cardiff.ac.uk a link to it.

Q. Which committee member should register our Give it a Go session?

A. We don't mind who takes responsibility for registering the session. Usually the President of the committee registers the session, or delegates the task to the most appropriate person, e.g. a Captain or Secretary. 

Q. What is the deadline for submitting our Give it a Go session?

A. The deadline for submission to the term one printed publicity is 24th July. Registering a GIAG session after this point will mean that your session can be promoted online, but not in the 12,000 printed GIAG booklets.

Q. How do we get a venue / room / facility booked for our Give it a Go session?

A. Sports Clubs should assume, unless told otherwise, that their facility booking should remaining the same in 2017-2018 as it was last year. So you can use your regular pitch/facility booking.

A. Societies should email Sam at Societies@cardiff.ac.uk to confirm either a regular room booking or a one-off room booking in the Students' Union.

Give it a Go does not allocate ANY room bookings.

Q. How do we go about booking a room/venue generally?

A. For meeting rooms in the Students' Union, all clubs and societies should have at least one person on their committee with administrative access to the SU Room Booking System here. If you haven't been given this access yet or have questions, email Sam at Societies@cardiff.ac.uk.

A.For meeting rooms in the University, you'll need to fill in the University room booking application form. You can find that form and loads of other useful links on the Room Booking Page.

A. For commerical venues like Y Plas, the Great Hall or the Taf, you'll need to email our venues department on SUEvents@cardiff.ac.uk. More information is available here.

Q. Do we have to charge for our Give it a Go session?

A. No. You can make your event free, or you can charge a one-off fee to cover costs which will be paid directly into your Students' Union bank account through the cardiffstudents.com website.

Q. How many Give it a Go sessions can we run?

A. You can run up to four/five per semester. Silver Tier requires you to run one. Gold requires you to run two.

3. How can we make our GIAG successful?

Q. Do you have any ideas of other Give it a Go sessions?

A. You must think of something likely to draw the crowds and your taster sessions will depend on what your individual club or society does. Because you guys are so wide and varied it’s difficult for us to generalise.

Take a look at previous Give it a Go booklets here.

Q. Can we see what Give it a Go session we did previously?

A. Yes, take a look at our old Give it a Go printed booklets here.

Q. Can we apply for a budget/grant to help subsidise our Give it a Go session?

A. Yes. Clubs can apply through the usual channels to the AU. Societies can apply through the usual channels to the Guild of Societies. Email AU@cardiff.ac.uk or Societies@cardiff.ac.uk if you have questions.

Q. Can we get transport for our Give it a Go session?

A. Yes. Assuming we have it available to give you. More information is available here, alternatively contact Alex in the transport department on SUTransport@cardiff.ac.uk.

4. When are the Freshers Fairs?

Q. When is Freshers?

A. Freshers is a two week period at the beginning of term. It starts on Wednesday 20th September 2017 and ends on Sunday 1st October 2017. Halls of Residences will start admitting new first year tenants on Wednesday 20th September 2017.

Q. Do we have to run our Give it a Go session in Freshers week?

A. No. You can offer your Give it a Go whenever you like. Lots of clubs will use Give it a Go to advertise their general introductory taster session in freshers... but that is entirely up to you. 

Q. What are the dates of the Fairs?

A. The dates of the 2017-2018 fairs are yet to be confirmed. 

Q. There are two Societies Fairs. Which one are we in?

A. This isn't decided until late August by the Societies team - Lamorna and Sam. The Give it a Go staff won't know if you email and ask us. If you have a preference as to which one you would prefer please email VPSocieties@cardiff.ac.uk or Societies@cardiff.ac.uk. 

 

Freshers and Give it a Go Multibuy FAQs

Q. How do I buy a Give it a Go Freshers Event ticket?

A. By clicking here

Q. What is the Give it a Go multibuy offer?

A. We know Freshers can be a daunting time before your student loan arrives, so with GIAG the more you buy, the more you save! Events marked with a star on the Freshers Shop website are included in our special multi-buy discount. Buy 5 of these events and get 10% off, or upgrade to 8 and get a huge 20% off!

Q. What events are included in the multibuy offer?

A. The multibuy offer applies to:

  • A Red Bus Tour (6 possible options)
  • Cardiff Bay Trip (6 possible options)
  • Barry Island Trip
  • IKEA Trip (3 possible options)
  • St Fagans Trip
  • Introductory Welsh lessons (4 options)
  • Welsh Cake Making (2 options)
  • Castell Coch Trip Travel (not entry)
  • Caerphilly Day Trip

Q. Do I need to collect tickets for these events?

A. No, you will receive an email confirming your purchase - this also doubles up as your ticket to make everything easy. Just bring this ticket and some form of ID (Student card or driving license) and that's pretty much all you need! 

Q. Can I buy tickets in person? 

A. Yes! You can also sign up to individual events in person at the GIAG stall in the Students' Union during Freshers.

If you have any further questions feel free to email Jess our GIAG Coordinator at giveitago@cardiff.ac.uk