Emergency Advice

If you are in immediate danger and need urgent help, please contact the emergency services by calling 999.

If you or someone else requires urgent support you can:

  • Diall 999 if you are reporting a crime that is in progress or if someone is in immediate danger or for life-threatening emergencies. If you cannot speak you may also be asked to cough or tap the keys on your phone to answer questions. From a mobile if you can’t speak or answer questions, press 55 or tap when prompted and your call will be transferred to the police. The police will usually be able to find your location.
  • Inform University Security Dial +44 (0)29 2087 4444: if the situation involves: imminent danger, suicidal intention, possessing a weapon, threats of harm, physical injury, death of a student or terrorism.
  • If you need medical assistance but are unsure if it is an emergency, the NHS in Wales offers 24/7 support. Dial 111 or visit NHS 111 Wales.
  • NHS Urgent Mental Health Helpline can be contacted by calling 111 and pressing option 2.

Report and Support

  • Report and Support is an online tool to report incidents of violence, abuse, threats, hate crime and mental health concerns to access support. It can also be used by staff and members of the public to report on behalf of or in relation to Cardiff University students.
  • Users can choose to make a report anonymously or give details about themselves. There is also an option to report on behalf of someone else.
  • You can access the Report and Support tool here.
  • If you feel that you or the person concerned requires immediate support, please access the emergency services NOT the Report and Support process.
  • Responsibility for responding to and providing support to those who use the Report and Support tool will sit in the Student Support Intervention Team. This new team combines two existing teams: the Disclosure Response team and the Student Intervention team.

    • Further information about the service can be found here.

Student Advice

  • Student Advice is open from 10am to 4pm weekdays. If you have urgent concerns that you wish to discuss in confidence, call 02920781410 or visit Student Advice on the 3rd floor of the Students Union Building Park place CF10 3QN.
  • You just need to say you have an urgent concern and need to speak to an adviser. We are independent of the University. We will listen to you and help you access the help and support you need.
  • We can also advise you if you have concerns about your studies, reporting extenuating circumstances, taking a break from study, and making a complaint about another student. We can advise if you feel unsafe in your accommodation and want to move out, or have no where to live.

For specialised support services and signposting, please see the drop-downs below.

Sexual Violence

 

Immediate advice after a sexual assault following a sexual assault can be found here.

 

  • Ynys Saff or Safe Island is a sexual assault referral centre (SARC) support and advice to men, women, children and young people, following sexual assault in Cardiff and the Vale. To access this service you can call 02920 335795 (out of hours leave a message and staff will call back).

    •  

  • Live Fear Free is a 24/7 helpline providing help and advice about violence against women, domestic abuse and sexual violence.
    • Call 0808 8010 800
    • Text 07860077333
    • Email info@livefearfreehelpline.wales

     

  • BAWSO (support service for Black, Asian and Minority Ethnic Women). BAWSO is an all-Wales provider delivering specialist services to people from black and ethnic minority backgrounds who are affected by domestic abuse and other forms of abuse, including Female Genital Mutilation (FGM), forced marriage, human trafficking/slavery and prostitution.

    •  

  • Galop is a helpline is for LGBT+ people experiencing abuse or violence, such as hate crime, domestic abuse, sexual violence, so-called “conversion therapy” or any other kind of abuse.
    • Call 0800 999 5428 (Opening hours here)
    • Email help@galop.org.uk

     

  • Men's Advice Line is available to provide advice and support for men experiencing domestic violence and abuse.
    • Call 0808 801 0327

 

Report and Support

You can report your circumstances to the University and access support from the University's Student Support Intervention Team through Report and Support. Information about this can be found at the top of this webpage.

Hate Crime

 

  • Victim Support: Victim Support is an independent charity with over 40 years experience of supporting victims of crime and traumatic incidents in England and Wales. Their Supportline is available 24/7 on 0808 168 9111.
  • Wales Hate Support Centre: The Welsh Assembly Government have funded Victim Support to run the Wales Hate Support Centre. They deliver support and reporting services across Wales for victims and witnesses of Hate Crime. They have specially trained staff and volunteer supporters based all over Wales so that the support will always be local to you. Call 0300 3031 982 or report online here.

 

Report and Support

You can report your circumstances to the University and access support from the University's Student Support Intervention Team through Report and Support. Information about this can be found at the top of this webpage.

Domestic Violence

  • Ynys Saff or Safe Island is a sexual assault referral centre (SARC) support and advice to men, women, children and young people, following sexual assault in Cardiff and the Vale. To access this service you can call 02920 335795 (out of hours leave a message and staff will call back).

    •  

  • Live Fear Free is a 24/7 helpline providing help and advice about violence against women, domestic abuse and sexual violence.
    • Call 0808 8010 800
    • Text 07860077333
    • Email info@livefearfreehelpline.wales

     

  • BAWSO (support service for Black, Asian and Minority Ethnic Women). BAWSO is an all-Wales provider delivering specialist services to people from black and ethnic minority backgrounds who are affected by domestic abuse and other forms of abuse, including Female Genital Mutilation (FGM), forced marriage, human trafficking/slavery and prostitution.

    •  

  • Galop is a helpline is for LGBT+ people experiencing abuse or violence, such as hate crime, domestic abuse, sexual violence, so-called “conversion therapy” or any other kind of abuse.
    • Call 0800 999 5428 (Opening hours here)
    • Email help@galop.org.uk

     

  • Men's Advice Line is available to provide advice and support for men experiencing domestic violence and abuse.
    • Call 0808 801 0327

 

Report and Support

You can report your circumstances to the University and access support from the University's Student Support Intervention Team through Report and Support. Information about this can be found at the top of this webpage.

Eating Disorders

 

Beat is a support charity for those affected by eating disorders. This is a Helpline service that provides support and information 365 days a year. To access support, you can:

  • Call the helpline (Monday to Friday, 3pm to 8pm) on 0808 801 0433
  • Use the one-to-one webchat feature
  • Email help@beateatingdisorders.org.uk or Waleshelp@beateatingdisorders.org.uk
  • You can visit their website for more information and advice: www.b-eat.co.uk
Drink Spiking

 

If you think you have been spiked or are with someone you think may have been spiked:

  • Call the police on 999 or 101 depending on the seriousness of the incident and its impact: ask the people you are with or the staff in a venue to help you call the police
  • Go straight to your nearest Accident and Emergency Department
  • Report it to South Wales Police online here
  • Report to Security Staff at the venue

 

If you are in the Students’ Union building report it to Security at the Second Floor Welcome Centre, or any member of staff and email to SUCustomerService@cardiff.ac.uk

 

You can also report this and access support from the University's Student Support Intervention Team through Report and Support.

Bullying, Harassment and Stalking

 

There is no legal definition of bullying, but it is usually considered a repeated behaviour which is intended to hurt another individual. If you are being bullied because of your race, religion, gender, sexual orientation or other physical aspect, this may be considered as discriminatory behaviour. In extreme cases, prejudice-motivated bullying may be considered a hate crime and an individual responsible for perpetrating hate crime may be prosecuted by the local authorities.

 

Bullying and harassment are never okay and there is plenty of support available for you.

 

Report and Support

You can report your experience to the University and access support from the University's Student Support Intervention Team through Report and Support. Information about this can be found at the top of this webpage.

 

Other Support

  • Counselling and Wellbeing – if you find that the bullying behaviour is having a detrimental impact on your mental wellbeing, you may want to access the support available from Cardiff University’s Counselling and Wellbeing service through Student Connect. If you feel like your mental health has become unmanageable, we would advise you to also make contact with your GP.
  • If you notice, or are a victim, of bullying behaviour from a Cardiff University student, you may wish to report them under the Student Conduct Procedure. Find out more about how to raise a concern about another student here.
  • If you are reported for bullying, this may lead to disciplinary action. It is important to be aware of what the University expects of you in terms of conduct because, if your behaviour is deemed to breach requirements, you could be investigated under the Student Conduct Procedure.
  • If your behaviour is reported to the police or the local authorities, they may also choose to investigate the claim. Depending on the severity of the matter, this may contribute to an investigation of your behaviour under the Student Conduct Procedure, and if you are on a Professional Registration Course, an investigation under the Fitness to Practise procedure.

 

Contact Student Advice

Advice@cardiff.ac.uk
+44 (0)2920 781410

 

Last updated: 14 Aug 2025 12:03