ARC provides advice and information, advocacy, representation and support through a free, confidential, impartial and independent service to the members of the Students’ Union. These pages provide a starting point to answering some of your questions.
You can drop-in, book an appointment, email or phone us. The service also undertakes other activities and events to develop awareness of rights and responsibilities and to promote health and well being of students.
During your time at University, you may need advice about an academic issue. ARC is an independent advice service from Cardiff University, which can advise and guide students through the University’s academic regulations. An ARC adviser can support and represent students facing fitness to practice, allegations of plagiarism (unfair practice) or a disciplinary due to misconduct at University hearings.
The University expects you to be familiar with your course handbook and the academic regulations. Both can appear to be quite complex, but an ARC adviser will be happy to sit down and help you to understand them.
ARC is a confidential advice service independent from Cardiff University
Please note that these web pages only provide general guidance on academic support and University policy. It should not be regarded or relied upon as a complete or authoritative statement of University policy or procedures.
ConductWhilst studying at Cardiff University you are expected to conduct yourself in a certain manner. You may need help responding to disciplinary action, concerns about your suitability to be on a course which leads to a professional registration associated to your degree or you may be facing allegations of unfair practice.
If you need to leave Cardiff University, change your course or unable to attend your course then ARC can help.
AssessmentWe know exams and coursework are stressful and if you are facing extenuating circumstances, we can explain how to report them within your School's deadline. You may want to know if you can appeal a mark and ARC can explain the process.
If you are unhappy with your course or a service provided by the University, we can explain the University's complaint processes.
Students who have completed the internal procedures of the University can also seek advice from ARC about complaining to the Office of the Independent Adjudicator.
ARC can advise you on all housing issues; whether it's helpful hints as you go house hunting, advice on your tenant rights and responsibilities, or a council tax bill.
For free and impartial advice on looking for a house or what to be aware of once you have moved in you can also visit Cardiff Digs
Worried about money? Have questions about student finance? Find useful tips, tools and information on these pages about managing your money, help to how to deal with debt problems, student finances and more.
| Phone | 02920 781 410 |
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| Drop In | 3rd Floor, Student’s Union, Park Place |
| Mon - Wed, Fri | 10am – 3pm |
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| Thurs | 1pm - 3pm |
| Out of Term | To make an appointment between 10am - 4pm Phone or |
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The Cardiff University Student Union Advice and Representation Centre is committed to providing advice and information on a range of issues that relate to students academic, welfare and general advice needs. The Advice and Representation Centre (ARC) is a confidential and independent service.
Please read our confidentiality policy
ARC welcomes your feedback and suggestions. If you wish to make a comment or suggestion about the ARC service please contact us.
If you wish to make a complaint about the ARC services please put it in writing to the ARC Manager or the Membership and Democratic Services Manager in the first instance. Full details of the complaints policy are available on request.
Please note: ARC is committed to acting in the best interest of students. ARC reserves the right not to provide advice and assistance in certain situations; such as, where their may be a conflict of interest, that the student has acted in an offensive manner to a member of the ARC staff.
ARC is a member of AdviceUK
Copyright © 2012 Cardiff Union Services Limited. All Rights Reserved.
