The Student Charter has been developed as a partnership and defines the roles and responsibilities of all of us: students, the Students’ Union and the University. The Charter informs you of what you can expect from the University and the Students’ Union and what is expected of you. As a Student Academic Rep, it’s important you know these expectations and what students can do if the University does not meet your expectations. There are eight communities each with useful information and links to all related services that you might need to know about whilst you are at Cardiff. If things do not meet your expectations you can use the website as a guide to the next steps you should take. The Student Charter is not aspirational; you can expect all of the services outlined in the Student Charter. Don’t forget, there are expectations on you too. You should always seek to:
- Raise issues at an early stage and seek advice if these are not resolved;
- Inform the University promptly of any changes to your circumstances;
- Inform us if your own Cardiff experience is adversely affected by the behaviour of fellow students or staff;
- Seek advice immediately if your academic progress, or any other aspect of your Cardiff experience, gives you cause for concern.
The sooner the University is aware of aspects that are not meeting your expectations, or areas you are having difficulty with, the sooner it can work with you to explore how these can be addressed to improve your experience.
To find out more please visit: www.cardiff.ac.uk/studentcharter.