Q Why are there different prices for the same ticket?
We offer early bird prices and release tickets in batches so to get the best price we recommend buying early!
Q. I want to go a club night event, but the tickets are no longer for sale online – what do I do?
Our events are hugely popular with students in Cardiff, with many events often selling out. If this is the case, keep an eye on Y Plas socials for all ticket updates! Follow us at @YPlasCSU
Please be mindful that when events sell out, there are often counterfeit or fake sellers operating on social media sites. We do not endorse the reselling of tickets in this way and will not be able to allow entry if you have bought a counterfeit or resold ticket in this manner.
Q. Why are the on-the-day tickets more expensive?
We offer early bird prices and release tickets in batches so to get the best price we recommend buying early! If you buy on the day, you will pay a higher price. To get the best value be sure to buy in advance.
Q. Can I buy a ticket on the door?
We would strongly advise that all tickets be purchased in advance to guarantee entry as many events will sell out well in advance. If tickets are available on the door, we will make this clear through our @YPlasCSU social media accounts. Follow us at @YPlasCSU
Q. Do I need to collect my ticket?
All of our tickets are e-tickets so you are not required to collect a physical ticket. Once you’ve bought your ticket online you will receive a confirmation e-mail initially confirming your purchase(s).
A second e-mail will then follow with individual e-tickets for each club night event. (e.g. if you have bought 4 x YOLO tickets – you will have 4 separate e-tickets).
Q. I want to bring a friend – they are a student at a different uni, can they come?
Any student that has a student card from another University or an NUS/Totum card will be admitted with a Cardiff University student. Please bring proof as you may be requested to present it.
Q. I want to bring a friend – they aren’t a student – can they come?
Cardiff University students can bring along a plus one to the SU club nights even if the guest is not a student. The guest needs to have a valid ID (and a ticket for the event obvs). For more info about this, check out our terms and conditions
Q. I’ve bought my tickets and I have the confirmation e-mail but the second e-mail with my e-tickets hasn’t arrived – what should I do.
Firstly, please log in to your account on the website and select ‘purchase history’ – find the appropriate purchase and click re-send. If the confirmation e-mail and subsequent ticket PDF does not come through, please check all folders (including clutter and junk). If you still haven’t received your tickets, get in touch with StudentsUnion@Cardiff.ac.uk
and we can look into this for you.
Q. Why do I have multiple e-tickets?
You will have a different e-ticket for each club night you have purchased. Please have the relevant e-ticket to hand for speed of entry on the nights. If you have bought four tickets for one night, you will have four separate e-tickets.
Q. I’ve bought my ticket but can’t make the event. Can I please have a refund?
Sorry – we don’t offer refunds on ticket purchases. You can find out more in our terms and conditions
Q. The event looks completely sold out – will there be any more releases?
Unfortunately, if events are sold out there is unlikely to be further releases. However, please follow us at @YPlasCSU
on social media, as any further releases will be confirmed there.
Q. I’ve bought my ticket – what time does it guarantee entry until?
Please check the event information for specific guidance for each event. Most events will guarantee entry until 23:00 each night, if you miss this cut off, tickets are non-transferable and no refund can be offered.
Q. What ID do we accept as proof of age?
All members and guests must provide photo ID as proof of age if asked by a member of security or a member of Students’ Union staff. The Students’ Union only accepts a valid passport or a valid driving license. You will need to show the original copy of the ID (passport or license), we do not accept photocopies or screen shots.
Q. Where are the full terms and conditions?
Q. Where are the photos from the club nights?
You can find photos the next day by going to our Y Plas Facebook Page
. Make sure you follow us at @YPlasCSU
to keep up with the latest club night events.