We want all visitors to our building to feel welcome when they visit. On
this page, you will find information that will help you access the building
and our services.
Accessing our building
The Students’ Union building can be accessed from both our Senghennydd Road entrance and our Park Place entrance.
If entering from Park Place - Cardiff University has installed a lift at the Park Place entrance to the Students’ Union. You will find this lift next to the entrance to the Centre for Student Life at the bottom of the steps to the Students’ Union. On exiting the lift, please use the automatic door located on the left to enter our Welcome Centre. Once inside the building, we have a lift that will take you to all other floors.
If entering from Senghennydd Road, you can use the lift from the Ground Floor to access all other floors in the building.
If you have any issues accessing the building, please call our Security Team on
029 2078 1412.
Disabled access at live music events
We operate a bookable balcony for all shows for those who have special accessible requirements, however it is operated on a first come, first served basis due to capacity limitations. It is often the case that we are unable to facilitate requests made on the night, but we will always aim to do what we can. Due to capacity restrictions, we can only reserve spaces for 1 user and 1 carer - if your requirements surpass this please let us know.
To book a space on the balcony you must FIRST purchase a ticket for the show for yourself, we can then offer you a complimentary carer ticket when requested in advance using the form below. All tickets are subject to availability and capacity. If the balcony is full, we will process a full refund for the ticket purchased so you won't be out of pocket. Please note carers may have a restricted view.
Speak to our Customer Service team
Email our Customer Service team at
[email protected].
Contact Us
If you’re having trouble using the website, or require additional information or services not covered here, you can contact our access officer. We aim to respond to all enquiries within 2 working days.
For event day enquires, please phone us at: 029 2078 1400.