General Services Students

Welcome to the Finance Department of the Cardiff Student Union!

You Can Contact SU Finance via:

You can also come to see us at the Finance Office on the 3rd floor of the Students’ Union, just down the corridor from the Activities Department. We are open Monday to Friday, 10am to 4pm.

Please see the information below to learn more about how our services work, along with signposts to other services that may be helpful to you.

Our Services

If you have any questions about ticket or membership purchases made through the Students' Union website, our Finance Team is here to help. We can assist with:

If you are a committee member and are looking for guidance on your group’s finances, please go to the committee resources finance section.

Refunds

Refunds for a product sold by a club/society:

Refunds can only be processed at committee discretion therefore you would need to get in touch with the committee and request a refund. The committee would then need to get in contact with SU Finance providing the student number of the student who requires a refund and the product that needs refunding. We will be in touch once the refund has been processed.

Refunds for events sold on the SU website:

Tickets have individual refund policies, and this is at the discretion of the seller. Please email us if you require a refund and we will forward this on to the relevant department. If approved, we will be in touch to let you know that this has been processed.

Unable to purchase something on the SU website due to error message

Membership errors:

If you cannot checkout due to membership errors, email us at SUFinance@cardiff.ac.uk.

Please provide your student number and a screenshot of the error.

Transaction errors:

First, please ensure that the billing address you enter matches the one registered to your payment card, as any mismatch may result in an error message.

If the issue continues, you’re welcome to purchase the product in person at the Finance Office. If visiting in person isn’t possible, simply send us an email with details of the product you're trying to purchase. We’ll then be able to send you a personalised payment link to complete your transaction online.

Associate Memberships

Non-Cardiff University students can apply to join Sports Clubs and Societies as an Associate Member through the below link.

Associate Membership Application Form

Signposting

The below queries are ones we can’t assist with directly. Please read the guidance below to find the relevant resources or contacts who can help.

Tuition Fee/Student Loan Queries

At the Student Union Finance we do not handle tuition fee or student loan queries. You would need to get in touch with the university through the department of Student Support called Advice and Money. You will find their contact details on the Student Intranet.

If you still have access to your Student intranet, then you should also be able to make contact via the Student Connect portal. Further information is available here.

If you are no longer able to access the student intranet, then you may need use the contacts here.

Student connect phone number: 02922518888

Advice on student finances

Please refer to Student Advice's Money page for help with student finances.

Postgraduate Funding Queries

We do not provide funding for postgraduate research. However, the below website provides a database of charities and organisations that have funding for projects, including conferences and travel related costs. This website should be accessible though the intranet and all students should have access through their university accounts.

Alternative Guide to Postgraduate Funding Gateway