Contact Us

Students' Union (General Enquiries)

Email: - Telephone: 029 2078 1400

At present and in line with government guidance on Novel Coronavirus (COVID-19), there have been changes to our activities and services. You can find this information below along with opening times and contact information.


You can leave feedback via our feedback page - this will ensure your feedback reaches the relevant department. Alternatively you can contact Customer Service by e-mailing

Press enquiries

Our dedicated press team will be happy to help with any media enquiries. The mailbox will be monitored Monday – Friday from 09:00 – 17:00, there will be limited out of hours access. Please state clearly your publication and any deadlines you are working to and we will aim to get back to you as soon as possible.


Accessibility information:

Park Place Lift - Cardiff University have installed a new permanent lift at the Park Place entrance to the Students’ Union which takes passengers from street level to the 2nd floor.

The main Students’ Union passenger lift within the building is currently out of order due to unexpected maintenance repairs that were required to take place for the safe operation of the lift. The repairs are being treated with the utmost urgency, and all is being done to ensure the lift is back in operation as soon as possible. Click here for other access options.

Quick links


Area Status Times Contact
Welcome Centre Open Monday - Friday
09:00 - 17:00
Telephone: 029 2078 1400
Cardiff Students' Union at Heath Park Open Monday - Friday
09:00 - 17:00
Multi Faith Prayer Room Closed
Customer Service Open Monday - Friday
09:00 - 17:00
Tel: 029 2078 1400
Covid-19 Vaccination Pop-up Open Wednesday 22nd - Friday 24th, Monday 27th and Tuesday 28th September
09:00 - 17:00
Book your free appointment online:

Food and Drink

Please note opening times may be subject to change depending upon Government restrictions. You can view the latest Covid-19 Government regulations for Wales at

Area Status Times Contact
The Taf Open Monday-Sunday, 11:00 until late.
See our weekly offers
The Food Court Closed Closed until further notice
Starbucks Open Monday-Sunday 08:30-16:00 Download our app to order.
Y Plas Closed


Study Spaces

Area Status Times Contact
Level One Closed Closed until further notice
Y Plas Closed Closed until further notice
The Lounge Closed For printing please check with Library Services or visit the Print Centre

Activities and Services

Area Status Times Contact
Student Advice Open Phone line open
Monday - Friday
09:00 - 17:00

15 minute Drop In Slots subject to availability Tuesday, Thursday and Friday, 13:00 – 15:00
Contact us: +44 (0)2920 781410
Nightline: +44 (0)2920 870555
Student Voice Open Monday - Friday
09:00 - 17:00
Athletic Union Open Monday - Friday
09:00 - 17:00
Societies Open Monday - Friday
09:00 - 17:00
Give it a Go Open Monday - Friday
09:00 - 17:00
Cardiff Volunteering Open Monday - Friday
09:00 - 17:00
Transport Open Enquiries being accepted via email as there is currently limited use of our fleet in line with Welsh Government guidelines.
Student Media Open Gair Rhydd and Quench available online.
Jobshop Open Monday - Friday
Sign up online and Right to Work checks by appointment.
Skills Development Services Open Monday - Friday
At certain times staff will be away from the office delivering training.
Book your course
Cardiff Students' Union Finance Open Monday - Friday
10:00 - 16:00
Online access only

Ground Floor

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Area Status Times Contact
Love Cardiff and Post Office Open Monday - Friday
11:00 - 16:30

Shop online
Follow us on Instagram for the latest news
Cardiff Student Letting Open Monday - Friday
09:00 - 17:00
Open by appointment only. Please email with enquiries.
Blackwells Closed Closed Friday 18th December and will reopen when government restrictions allow.
Visit the website
Co-Op Open Monday - Saturday 07:00 - 22:00
Sunday: Closed
Repair IT Open Monday - Friday
09:00 - 17:00
Yume Hair & Beauty Open Tuesday - Wednesday 09:30 - 18:00
Thursday: 10:00 - 20:00
Friday - Saturday: 09:30 - 18:00
Sunday - Monday: Closed
Visit the website
Contact: 02920233270
Acute Barbers Open Term time:
Monday - Friday: 09:00 - 17:00
Out of term time:
Monday - Friday:10:00 - 16:00
Contact: +44 (0)2921 329094
Print Centre Open Store closed but you can
order online
or visit Print Centre, 6 Windsor Place, CF10 3BX
Contact: 02920 233225
Kodak Open Store closed but you can
order online
Contact: 02920 233225
Santander Closed Closed until further notice
The Bagel Place Open Monday - Sunday
08:30 - 21:00
Breatos Open Monday - Sunday
10:00 - 20:00
The Falafel House Open Monday - Friday
09:00 - 15:45
Saturday - Sunday
10:30 - 15:45
Order online
Visit their Facebook Page
Bubble Boba Open Monday - Sunday
11:00 - 19:30
Collection Only
Order online
Visit their Facebook Page


While the main passenger lift is unavailable, other access options are being put in place to support those with access needs to gain entry to relevant floors of the building. Please see below for access information:

- From Monday 20th September from 09:00 – 17:00, stewards will be in place on the Ground Floor of the Students’ Union (Senghennydd Road) and Level 2 (entrance via Park Place lift access in the new Centre for Student Life building) to support students to use the passenger/ goods lift between the Ground Floor and Level 2. If you need access to this lift and cannot identify the steward, please call 029 2078 1412.

- At present, there is no lift access to level 3 or 4. If you need to access any to any of the Students’ Union services located on floor 3, please go to the Welcome Centre on level 2 and inform the reception desk about what service you are here to see. A staff member will be informed and will meet you in the Welcome Centre.

We apologise for the negative impact this will have on those with access needs when moving around the building and are working to resolve this as quickly as possible. Investing in a second passenger lift to avoid maintenance issues such as this remains an aspiration for the organisation and something that we will continue to work towards.

Sabbatical Officers

Name Role Email Telephone
Hannah Doe Students' Union President
Find out more about Hannah 029 2078 1425
Gina Dunn Vice President Education
Find out more about Gina 029 2078 1428
Sebastian Ripley Vice President Heath Park Campus
Find out more about Sebastian 029 2078 1420
Megan Somerville Vice President Sports and Athletic Union President
Find out more about Megan 029 2078 1438
Orla Tarn Vice President Postgraduate Students
Find out more about Orla 029 2078 1408
Chris Grieve Vice President Societies & Volunteering
Find out more about Chris 029 2078 1427
Charlotte Towlson Vice President Welfare & Campaigns
Find out more about Charlotte 029 2078 1422

Strategic Management Team

Name Role Email Telephone
Daniel Palmer Chief Executive 029 2078 1404
Ben Eagle Deputy Chief Executive 029 2078 1517
Steve Wilford Director of Engagement and Participation 029 2078 1424
Raechel Mattey Director of Communications 029 2078 1409

Student Members Complaints Procedure

The Student Members Complaints Procedure outlines the procedures for complaints, discipline and appeals.

Student Members Complaints Procedure

If you would like to submit feedback please follow the link to ensure your feedback is received by the relevant department:

Submit feedback

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