Contact Us
Students' Union (General Enquiries)
At present and in line with government guidance on Novel Coronavirus (COVID-19), there have been changes to our activities and services. You can find this information below along with opening times and contact information.
Feedback
You can leave feedback via our feedback page - this will ensure your feedback reaches the relevant department. Alternatively you can contact Customer Service by e-mailing sucustomerservice@cardiff.ac.uk
Press enquiries
Our dedicated press team will be happy to help with any media enquiries. The mailbox will be monitored Monday – Friday from 09:00 – 17:00, there will be limited out of hours access. Please state clearly your publication and any deadlines you are working to and we will aim to get back to you as soon as possible.
Email: SUPress@Cardiff.ac.uk
Accessibility information:
Park Place Lift - Cardiff University have installed a new permanent lift at the Park Place entrance to the Students’ Union which takes passengers from street level to the 2nd floor.
The main Students’ Union passenger lift within the building is currently out of order due to unexpected maintenance repairs that were required to take place for the safe operation of the lift. The repairs are being treated with the utmost urgency, and all is being done to ensure the lift is back in operation as soon as possible. Click here for other access options.
Quick links
General
| Area |
Status |
Times |
Contact |
| Welcome Centre |
Open |
Monday - Friday
09:00 - 17:00
|
Telephone: 029 2078 1400
StudentsUnion@Cardiff.ac.uk |
| Cardiff Students' Union at Heath Park |
Open |
Monday - Friday
09:00 - 17:00
|
SUHeathPark@Cardiff.ac.uk |
| Multi Faith Prayer Room |
Closed |
|
|
| Customer Service |
Open |
Monday - Friday
09:00 - 17:00
|
SUCustomerService@Cardiff.ac.uk
Tel: 029 2078 1400 |
| Covid-19 Vaccination Pop-up |
Open |
Wednesday 22nd - Friday 24th, Monday 27th and Tuesday 28th September
09:00 - 17:00
|
Book your free appointment online:
bit.ly/get-your-jab |
Food and Drink
Please note opening times may be subject to change depending upon Government restrictions. You can view the latest Covid-19 Government regulations for Wales at gov.wales/coronavirus
| Area |
Status |
Times |
Contact |
| The Taf |
Open |
Monday-Sunday, 11:00 until late.
|
See our weekly offers |
| The Food Court |
Closed |
Closed until further notice |
| Starbucks |
Open |
Monday-Sunday 08:30-16:00 |
Download our app to order. |
| Y Plas |
Closed |
|
|
Study Spaces
| Area |
Status |
Times |
Contact |
| Level One |
Closed |
Closed until further notice |
|
| Y Plas |
Closed |
Closed until further notice |
|
| The Lounge |
Closed |
|
For printing please check with Library Services or visit the Print Centre |
Activities and Services
Ground Floor
| Area |
Status |
Times |
Contact |
| Love Cardiff and Post Office |
Open |
Monday - Friday
11:00 - 16:30
Shop online
|
LoveCardiff@Cardiff.ac.uk
Follow us on Instagram for the latest news
@LoveCardiffSU |
| Cardiff Student Letting |
Open |
Monday - Friday
09:00 - 17:00
Open by appointment only. Please email with enquiries. |
CardiffStudentLetting@Cardiff.ac.uk |
| Blackwells |
Closed |
Closed Friday 18th December and will reopen when government restrictions allow.
|
Visit the website |
| Co-Op |
Open |
Monday - Saturday 07:00 - 22:00
Sunday: Closed |
|
| Repair IT |
Open |
Monday - Friday
09:00 - 17:00
|
repairitcardiff@gmail.com |
| Yume Hair & Beauty |
Open |
Tuesday - Wednesday 09:30 - 18:00
Thursday: 10:00 - 20:00
Friday - Saturday: 09:30 - 18:00
Sunday - Monday: Closed |
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Contact: 02920233270 |
| Acute Barbers |
Open |
Term time:
Monday - Friday: 09:00 - 17:00
Out of term time:
Monday - Friday:10:00 - 16:00 |
acutebarbers@hotmail.com
Contact: +44 (0)2921 329094 |
| Print Centre |
Open |
Store closed but you can
order online
or visit Print Centre, 6 Windsor Place, CF10 3BX |
union@printcentrecardiff.com
Contact: 02920 233225 |
| Kodak |
Open |
Store closed but you can
order online |
union@printcentrecardiff.com
Contact: 02920 233225 |
| Santander |
Closed |
Closed until further notice |
|
| The Bagel Place |
Open |
Monday - Sunday
08:30 - 21:00
|
|
| Breatos |
Open |
Monday - Sunday
10:00 - 20:00
|
|
| The Falafel House |
Open |
Monday - Friday
09:00 - 15:45
Saturday - Sunday
10:30 - 15:45 |
Order online
Visit their Facebook Page |
| Bubble Boba |
Open |
Monday - Sunday
11:00 - 19:30
Collection Only |
Order online
Visit their Facebook Page |
Accessibility
While the main passenger lift is unavailable, other access options are being put in place to support those with access needs to gain entry to relevant floors of the building. Please see below for access information:
- From Monday 20th September from 09:00 – 17:00, stewards will be in place on the Ground Floor of the Students’ Union (Senghennydd Road) and Level 2 (entrance via Park Place lift access in the new Centre for Student Life building) to support students to use the passenger/ goods lift between the Ground Floor and Level 2. If you need access to this lift and cannot identify the steward, please call 029 2078 1412.
- At present, there is no lift access to level 3 or 4. If you need to access any to any of the Students’ Union services located on floor 3, please go to the Welcome Centre on level 2 and inform the reception desk about what service you are here to see. A staff member will be informed and will meet you in the Welcome Centre.
We apologise for the negative impact this will have on those with access needs when moving around the building and are working to resolve this as quickly as possible. Investing in a second passenger lift to avoid maintenance issues such as this remains an aspiration for the organisation and something that we will continue to work towards.
Sabbatical Officers
Strategic Management Team
Student Members Complaints Procedure
The Student Members Complaints Procedure outlines the procedures for complaints, discipline and appeals.
Student Members Complaints Procedure
If you would like to submit feedback please follow the link to ensure your feedback is received by the relevant department:
Submit feedback
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