I’m having trouble logging in – what should I do?
If you are having issues – have a look at this
guide. If you are still experiencing trouble, please e-mail
StudentsUnion@Cardiff.ac.uk.
My credit/debit card isn't working on the Students' Union website. What should I do?
The biggest cause of problems with credit or debit cards not working is the wrong address being used to authenticate the transaction. If your card is registered at your non-Cardiff address, try using that address instead.
Alternatively, some transfers will flag as being potentially fraudulent. This may happen if it is for a purchase larger than you normally make online. This is not something that is in the Student Union’s control.
If you’re still having problems purchasing online, tickets for our Give it a Go events are available to buy in person from the Finance Office on the 3rd floor of the Students’ Union building. Our club night tickets are only available to purchase via the website.
Can I buy event tickets in person from the SU?
We don’t have a ticket office at the SU. All the Freshers’ event tickets are available for purchase on the Students’ Union website. Give it a Go tickets only can be purchased in person from the finance office on the third floor of the SU if you do not have a UK bank card set-up.
Is there a Freshers’ wristband that I can purchase?
Instead of purchasing a wristband, we sell individual event tickets to allow you the most flexibility so you can build your own Freshers’ experience.
Please be mindful of other third parties who will attempt to sell “official” wristbands, these do not give access to Students’ Union events.
How do I join a club/society?
We are running fairs between the 22nd September and the 25th September to give you the opportunity to join sports clubs, societies and volunteering projects, as well as getting your hands on some great freebies! To find out more, click on the Freshers’ Fairs section.
Students can see a full list of
clubs and
societies here and can purchase membership from there.
I don't drink alcohol and club nights aren't my thing - what are my other options?
Throughout the freshers' period, we run a wide range of events and activities so there's plenty of opportunities to find something that suits you. Most of the trips and tours organised through Give it a Go are not in alcohol settings, plus there are plenty of events / experiences outside of the night club from Welsh cake making and museum trips to our Big Unwind events. There's no pressure to drink alcohol at any of our events and all of our bars and event spaces offer non-alcoholic drinks.