Meet the Team

Jane Harding – Deputy Head of Student Advice

Shwmae! I have been a Student Adviser in Student Advice since 2008, and became Deputy Head in 2022. Every day I provide advice and guidance to students and colleagues in respect of academic and housing matters. I am a trained restorative mediator, and alongside my role I work with Cardiff University, the QAA and the OIA to improve the student experience.  This work has included collaboration on improving the academic appeal and complaint processes and a full review of the academic regulations as well as contribution to the Student Written Submission. My greatest job satisfaction comes through empowering students to overcome difficult times and achieve academic success.   


Ella Ferris – Senior Student Adviser

Hello, I'm Ella and I'm the Student Adviser in Student Advice. My role is to support the Student Advice and Advocacy Coordinators and take on more complex cases, or cases that need my support. I completed my LLB Law & Politics degree at Cardiff so I have first hand experience of being a student here and the amazing opportunities, but also the challenges that this can present. I provide advice, support and representation to students and I’m a certified Mental Health First Aider and Emotional Resilience Trainer. I also help to facilitate our social media platforms on Instagram: @cusuadvice, Facebook: Advice CUSU and Twitter: @AdviceCUSU. I’m here to help and support you if you need advice. 


Karen Jenkins - Student Advice and Advocacy Coordinator

Shwmae! I'm Karen and I am a Student Advice and Advocacy Co-ordinator. I am here to support, help and advise students on a range of issues. During my career I have gained a wide range of experience from working in the Residential Lettings sector, financial support to education. My aim is to help students to enjoy their time at Cardiff University.


Poppy Dunbar-Jones – Student Advice and Advocacy Coordinator

Hello! I am one of the Student Advice and Advocacy Coordinator’s at Student Advice. I am here to provide advice and representation to students. I have recently graduated from Cardiff University with a degree in Psychology and so have great insight on being a student in this city. During my first year I lived in Talybont Student Halls and joined several societies and groups, so I have first-hand experience of living in Cardiff and the student lifestyle. I hope you have a positive experience at Cardiff University, but I am here to support you if needed!


Contact Student Advice
+44 (0)2920 781410