Meet the Team

Jane Harding – Student Adviser

Shwmae! I have been a Student Adviser in Student Advice since 2008. Every day I provide advice and guidance to students and colleagues in respect of academic and housing matters. I am a trained restorative mediator, and alongside my role I work with Cardiff University, the QAA and the OIA to improve the student experience.  This work has included collaboration on improving the academic appeal and complaint processes and a full review of the academic regulations as well as contribution to the Student Written Submission. My greatest job satisfaction comes through empowering students to overcome difficult times and achieve academic success.   

Emily Harding – Student Adviser

Hi / Shwmae! I have been a Student Adviser here since January, 2012 and can honestly say that I love both my role and my team. I have worked in advice generally for most of my career, with my role prior to joining the Students’ Union focusing on consumer law. Like the rest of my team, I provide advice, support and representation to students across a wide range of topics. With over 9 years’ experience, I have become somewhat of an expert in the University’s rules, policies and procedures and can advise and support through some of the most complex cases. I also spend a lot of my time developing our advice webpages and department resources to make sure that students can access good quality information when they need it. I am currently learning sign language, a course I am really enjoying and feel passionate about.

Ella Ferris – Student Advice and Advocacy Coordinator

Hello, I am one of the Student Advice and Advocacy Coordinators in Student Advice. I completed my Law and Politics degree at Cardiff, graduating in 2020. I lived in Talybont Halls and was a part of the University’s dance competition teams, so I have experience in lots of different areas of the student experience. I provide advice, support and representation to students and I’m a certified Mental Health First Aider. I also help to facilitate our social media platforms on Instagram: @cusuadvice, Facebook: Advice CUSU and Twitter: @AdviceCUSU. Outside of work I am a keen dancer and equestrian. I’m here to help and support you if you need advice.

Jessica Petersen – Student Advice and Advocacy Coordinator

Hi, I am one of two Student Advice and Advocacy Coordinators in Cardiff University Students’ Union’s Student Advice Team. My role is to advise, support and advocate for students of Cardiff University. I graduated from Cardiff University in 2018, and have first-hand experience of Talybont Halls, inter-School netball tournaments and the Cardiff University lifestyle. Wishing you all the best with your University experience, but happy to be on hand if you need some support.

Enquiry Team

Our Enquiry Team of casual staff run our front desk in Student Advice. If you visit the department, call us, email or speak to somebody via web chat, you’ll be speaking to the Enquiry Team first. They triage and allocate cases to advisers and coordinators and provide signposting to other services or departments that can help. You can get in touch via email at, call us on 02920 781410 or use our live chat on our website between 9am-5pm, Monday-Friday.

Contact Student Advice
+44 (0)2920 781410