Q. Why are there different prices for the same ticket?
There is a phased release for club night tickets, to get the best price - buy early!
Q. How can I make sure I get the best value?
Make sure you buy as early as possible and get your friends to do the same! If you’re not sure which events to pick, why not find your future flatmates by joining our Halls Facebook pages.
Q. I want to go to the club night tonight but the tickets are no longer for sale online – what do I do?
Please go to The Taf in the Students’ Union – if there are tickets available, you can purchase one from 7pm onwards. Keep an eye on socials for the latest ticket news: Follow us at facebook.com/YPlasCUSU
Q. Why do some tickets cost more on the day of the event?
A. Club night ticket releases are phased – you get the best value by buying as early on as possible – if you buy on the day you will pay the higher price. To get the best value be sure to buy in advance.
Q. I want to buy a ticket for tonight’s event – how do I do this?
A. Tickets for each nights’ event will be available online up until a certain point on that day. After that subject to availability they will be able to purchase from The Taf in the evening.
Q. Do I need to collect my tickets?
A. There is no need to collect tickets – we want to make it as easy as possible for everyone, so once you have bought online you will receive a confirmation e-mail initially confirming your purchase(s). A second e-mail will then follow with individual e-tickets for each club night event. (e.g. if you have bought 4 X YOLO tickets – you will have 4 separate e-tickets).
Q. Can I buy a ticket on the door?
A. We cannot grantee access on the door due to capacity; we would strongly advise that all tickets be purchased in advance to guarantee entry.
Q. I want to bring a friend – they are student at a different uni, can they come?
A. Any students will be admitted as long as they have a student card or NUS Totum card. Please bring proof as you may be requested to present it.
Q. I want to bring a friend – they aren’t a student – can they come?
A. A non-student guest may be admitted, but they must accompany a student who is a member of Cardiff University with appropriate ID (Student Card).
Q. I’ve bought my tickets but haven’t got an e-mail confirmation with my e-Ticket – who do I contact?
A. Firstly, please log in to your account and select ‘purchase history’ – find the appropriate purchase and click re-send. If the confirmation e-mail and subsequent ticket PDF does not come through please get in touch with SUCustomerService@cardiff.ac.uk and we can look into this for you
Q. I’ve bought my tickets I have the confirmation e-mail but the second e-mail with my E-Tickets hasn’t arrived – what should I do?
A. Firstly, please log in to your account and select ‘purchase history’ – find the appropriate purchase and click re-send. If the confirmation e-mail and subsequent ticket PDF does not come through please check all folders (including clutter and junk). If you still haven’t received your tickets get in touch with SUCustomerService@cardiff.ac.uk and we can look into this for you
Q. Why do I have multiple e-tickets?
A. You will have a different e-ticket for each club night purchased. Please have the relevant e-ticket to hand for speed of entry on the nights. If you have bought 4 tickets for one night, you will have four separate e-tickets.
Q. I’ve bought my ticket but can’t make the event can I please have a refund?
Sorry – as per our T&C’s no refunds will be offered on ticket purchases.
Q. The event looks completely sold out – will there be any more releases?
A. If they are sold out unfortunately there won’t be any more releases online.
Q. I’ve bought my ticket – what time does it guarantee entry until?
A. Tickets guarantee entry until 23:00 each night, they are non-transferable and no refund can be offered.
Q. Where are full terms and conditions?
A. You can find full terms and conditions here.
Q. Where are the photos from the club nights?
A. You can find all the photo’s the next day by going to our Y Plas Facebook Page. Check it out and make sure you follow us to keep up with the latest club night events in the student calendar.