To be an effective verbal communicator the following competencies should be sought:
- Ability to keep feelings and opinions neutral especially when under pressure
- Confident in making presentations
- Empathetic and tactful customer skills
- Negotiation to mutually succeed in transactions
- Sensitive listening
- Welsh Language Skills if employer is based in Wales, even if it is so that you can briefly answer the phone or greet clients through the language.
Assertiveness - “Say what you mean, mean what you say”
Assertiveness - an essential skill for everyday interactions. Do you ever wish you had that little bit more self-confidence to be able to delegate or make yourself heard? This unit explores the different kinds of behaviours which have an adverse effect upon working and personal relationships. It also aims to help improve your confidence so that you will be able to state your points in a firm but assertive way.
Business Communication Skills – “Saying the right things at the right time”
The emphasis on communication skills relates to the growing importance of the customer. All businesses have customers, internally and externally, and being able to both behave in a professional manner and communicate the correct information in user-friendly language is considered to be of vital importance to the service being provided. A recent survey showed that employees performed badly in areas such as “going the extra mile”. This unit concentrates on how communication plays its part so that you will be able to overcome difficult customer behaviour and bring transactions to successful conclusions.
The Confidence Factor – “Be yourself and don't worry what others think of you"
Are you ready for interacting with others in the workplace? Whilst work is something that can improve our confidence it can also knock one back at times. It is important that you build resilience and learn to deal with criticism in order to maintain your level of confidence in what you are doing. This workshop will look at ways you can boost and build confidence and show you how to focus on your positive qualities. It will also look at how to build resilience so that you are able to deal with criticism through using defusing techniques.
Groeso i'r Gymraeg - "Welcome To The Welsh Language"
This session is for any student wishing to learn the basics of the Welsh language, whether as a new learner or have never spoken Welsh before! Learn how to introduce yourself, give personal details and describe yourself to others. More and more employers, whether they are based in Wales or serve a Welsh audience, value the ability to speak Welsh, even if it is just to briefly answer the phone or greet clients through the language. If you want a quick taste of the Welsh language, or aim to learn Welsh to proficiency, this session will provide the first steps on your journey!
Having Challenging Conversations – “It doesn’t have to be this awkward”
A difficult or challenging conversation is one where you have to manage emotions and information in a sensitive way. These could be related to addressing the behaviour of a peer, investigating complaints as a leader or dealing with grievances. This workshop helps you develop the skills and techniques needed so that you can face those difficult conversations not with trepidation, but with confidence.
Interview Techniques – “Win it, don’t wing it”
Many people dread the thought of having to attend a job interview, but with the right preparation it can be your best opportunity to show potential employers why you are the right person for the job. The skills you display at your job interview play a critical role in whether or not you get that job offer. And with interviews in short supply given the current economic climate it’s probably never been more important for you to make the right impression and succeed when you have that interview. What should you say and do? How do you strike an employer-candidate balance with the dialogue? This unit is designed to help you with your confidence so that you’re able to maximise the opportunity to sell yourself when the need arises.
Listening Skills– “We hear, but do we listen?”
This unit is designed to make you aware of how constructive active listening can be. It’s very easy to lose the thread of a discussion in meetings, lectures, tutorials and transactions. You will be taking part in many scenarios over the coming years where these skills will be invaluable. At the end of this session you will be better equipped to listen actively rather than selectively.
Managing Anger & Communicating More Effectively – “It takes more muscle power to frown than to smile”
Everyone gets angry. It is one of many different emotions we all experience throughout our day to day lives. Anger is a normal emotion in response to when we feel under threat, physically or psychologically (defending ourselves or others), or when we feel frustrated (motivating us to fight injustice). This workshop focuses on the problem that arises when our anger is frequent or excessive, which is then having negative effects on our lives. Come along and learn some communication and coping mechanisms that avoid spoiling relationships with loved ones or friends, limiting life experiences and the ability to achieve happiness.
Negotiation Skills – “Get what you want, when you want”
Many of you will encounter situations such as wanting to be able to get the best room in your student house or persuading your tutor to defer an assignment deadline. In future you may have to persuade a manager or client. This unit aims to improve your negotiating skills so that you can set goals, plan and converse in order to get more of what you want and less of what you don't want.
Practical Presentations – “Preach what you practice”
This unit is accredited to students who, as part of their academia or work experience, complete a presentation speaking for at least 5 minutes followed by a self-reflection. Students who opt for this unit will need to prove their presentation took place in the form of an assessor record or witness testimony and a copy of the self-reflection. Contact SDS@cf.ac.uk for more details.
Speaking & Presenting – “Happy talking, talking, happy talk”
Designed to make you aware that good speaking and presentation skills are essential in all environments. Most graduate jobs today will require a presentation as part of the interview process so this is a skill well worth mastering. This unit covers preparation, the route of your talk, speaking techniques and creating a positive attitude towards your presentation. The overall purpose of this unit is to help you increase brevity, confidence and fluency; attributes which help keep you going when undertaking presentations. The session thus provides practice to help you get your message effectively across to your audience.
If you have worries concerning your presentation to the point that you feel unable to communicate effectively on the day, you might like to try:
Dealing with Presentations' Anxieties. "Feel the fear and do it anyway" (Jeffers S.)
This workshop will teach you effective strategies to gain control over your anxiety, so that you are able to concentrate and think clearly when preparing for and delivering a presentation.