Business Communication Skills Workshop 03/12/21
Friday 03 December 2021, 2pm - 4pm
Room 3A, Students' Union
The emphasis on communication skills relates to the growing importance of the customer. All businesses have customers, internally and externally, and being able to both behave in a professional manner and communicate the correct information in user-friendly language is considered to be of vital importance to the service being provided. A recent survey showed that employees performed badly in areas such as “going the extra mile”. This unit concentrates on how communication plays its part so that you will be able to overcome difficult customer behaviour and bring transactions to successful conclusions.
Please adhere to the following instructions when you've booked our face to face taught workshops:
- Do NOT attend if you have a temperature or are feeling unwell
- Wash your hands regularly and use the hand sanitizer provided in the training rooms
- Clean down the surface of desks prior to and after attending the workshops using the substance and cloths provided
- Wear masks throughout the building and if instructed to during the session by the trainer.