Business Communication Skills Workshop 12/02/19 2-4pm
Skills Hub, 2nd floor of Students' Union • Tue 12 February 2019 14:00-16:00
The importance of saying the right things at the right time in an organisational context.
The emphasis on communication skills relates to the growing importance of the customer. All businesses have customers, internally and externally, and being able to both behave in a professional manner and communicate the correct information in user-friendly language is considered to be of vital importance to the service being provided. This unit concentrates on how behaviour plays its part in overcoming difficult customer behaviour and how to bring transactions to successful conclusions.
Bookings open on 28 January 2019