Latest updates

We are currently following the guidance from the government and Public Heath Wales in relation to the Novel Coronavius (COVID-19) and mass public gatherings. 

Cardiff University Students’ Union is the host venue for live music events; this means that tour promoters book our venue to host their gigs. We sell tickets for these events on our website, but tickets are also sold by other online ticket venders. 

The decision to go ahead with an event, cancel it or postpone will be made by the artist and tour promoter based on guidance from the government and Public Heath Wales and our own internal policies as a host venue.  

Event updates 

If you’re unsure where you purchased your ticket from, please check your email confirmation.  

For gigs that proceed as planned, no refunds will be issued to customers who choose not to attend.  

We would recommend following artists on social media for the latest updates and announcements.  


Cancelled Events

Tickets bought from cardiffstudents.com:

if the event has been cancelled by the promoter, we will issue a refund (excluding booking fee and postage).  

You will have received an email confirmation from our website when you purchased. If you are unable to locate this in your inbox, please check your junk folder, or log into our website using your guest account and check your purchase history by clicking on the basket in the top right corner.  

Tickets bought from other ticket vendors:  

You will need to contact the vendor you purchased your tickets from or check their website to find out what their cancellation policy is.  


Postponed Events 

In the event that the event is postponed rather than cancelled:  

Tickets bought from cardiffstudents.com:  

All tickets will be valid for the new date.  

You will be contacted via the email address connected to your guest or student account that you made the booking through. 

Tickets bought from other ticket vendors:  

You will need to contact the vendor you purchased your tickets from or check their website to find out what their policy is.  


Latest Updates

 

Event Current Status Details
Gabrielle Aplin Postponed This event has been postponed until 11th September. All tickets purchased will remain valid for the rescheduled show. Follow @GabrielleAplin on social for the latest news.
Stiff Little Fingers Going Ahead This event is going ahead as scheduled
Jake Bugg Going Ahead This event is going ahead as scheduled
Fish Postponed This event has been postponed until 14th February 2021. All tickets purchased will remain valid for the rescheduled show. If customers are unable to attend on the rescheduled date, please get in touch to arrange a refund before Friday 3rd April. For tickets purchased from cardiffstudents.com, please email SUEvents@cardiff.ac.uk. For all other tickets, please contact the relevant ticket vendor.
My Nu Leng & M8's Cancelled This event has been cancelled. Refunds have been automatically issued to all fans who purchased through cardiffstudents.com (refunds may take up to 2 weeks to reach accounts). For all other tickets, please contact the relevant ticket vendor.
King King Postponed This event has been postponed until 7th February 2021. All tickets purchased will remain valid for the rescheduled show. If customers are unable to attend on the rescheduled date, please get in touch to arrange a refund before Friday 10th April. For tickets purchased from cardiffstudents.com, please email SUEvents@cardiff.ac.uk. For all other tickets, please contact the relevant ticket vendor.
The Boomtown Rats Postponed This event has been postponed until 2nd October 2020. All tickets purchased will remain valid for the rescheduled show. Both AGMP and The Boomtown Rats would like to thank all ticket-holders for their patience and understanding at this time and we all look forward to seeing them in October. Stay safe and well in the meantime.
The Hunna Going Ahead This event is going ahead as scheduled
The Undertones Postponed This event has been postponed until 18th March 2021. All tickets purchased will remain valid for the rescheduled show. If customers are unable to attend on the rescheduled date, please get in touch to arrange a refund before Friday 10th April. For tickets purchased from cardiffstudents.com, please email SUEvents@cardiff.ac.uk. For all other tickets, please contact the relevant ticket vendor.
The Undertones Cancelled A message from the Mack Events Team: "Due to the current uncertainty around Covid-19, we have decided to cancel The Flash-A Tribute to Queen event on Friday June 19th 2020. We are really upset to cancel but it is the only viable option given the significant disruption and uncertainty caused by the current pandemic, Covid-19. Tickets will be refunded ASAP. Stay Safe"