We are currently following the latest guidance from the government and Public Heath Wales in relation to the Novel Coronavius (COVID-19) and mass public gatherings. 

Cardiff University Students’ Union is the host venue for live music events; this means that tour promoters book our venue to host their gigs. We sell tickets for these events on our website, but tickets are also sold by other online ticket venders. 

The decision to go ahead with an event, cancel it or postpone will be made by the artist and tour promoter based on guidance from the government and Public Heath Wales and our own internal policies as a host venue.  

Covid Policy

After the many months of lockdowns we’re as eager as all of you; whether you’re a student, regular gig-goer, promoter or nightclub attendees to reopen our venues and let the good times roll, but before that, we must let you know about certain changes and new measures put in place to make sure that our venues are a safe environment for everyone to enjoy. Please be patient and respectful to anyone that you may meet, greet or see in our venues – these policies may differ from other venues you regularly attend, so please be mindful.

1) Symptoms

If you feel you have any COVID-19 symptoms or have been in direct close contact with someone who has COVID-19, please do not attend any of our events or come to our venues. If you are a close contact double vaccinated individual, we ask that you don’t attend our events until you have undertaken a Lateral Flow test as advised by Test, Trace Protect. Please follow the direction of NHS Track & Trace.

The most common COVID-19 symptoms are;

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Further to the above, with the evolving symptoms of covid we ask that anyone who is feeling unwell with cold or flu like symptoms even if they are not the previous main covid symptoms, consider whether it is appropriate to attend our events and undertake a lateral flow test in advance to be safe.

We have a strict policy in place to prevent our staff working on site if they are feeling unwell for both the protection of attendees and other staff. To mitigate against any asymptomatic risks our venue staff will take regular Lateral Flow Tests before starting their shifts to ensure that they are fit to work. Please follow the latest NHS and Welsh Government guidance and test yourself if you feel you have symptoms of COVID-19.

2) Masks

If in attendance and you feel that you want a mask, ask one of our team and they’ll be able to provide you with one. We ask all customers to be mindful and respectful of others personal space and choices who may not be ready and feel comfortable being within close contact with others (it is ok to feel like that; it’s been a crazy year for everyone!)

3) Entry Requirements

COVID PASSES are no longer required by the Welsh Government. Remember you may still need formal Identification. We only accept a valid UK Driving License or Passport. Upon entering the venue and in compliance with Track & Trace, there are QR codes that we encourage all visitors to scan and give their contact details.

If you want to attend an event, we highly recommend that you purchase all tickets in advance to make entry easier and quicker for you and our staff.


 

4) Ventilation & CO2 monitoring

Each of our venue spaces and rooms have air extraction and fresh outside supply feeds, no air is recycled within the venue. A CO2 monitoring system operates our HVAC system @ 400PPM (400 parts per million). The air is completely changed within Y Plas for example every 3.8 minutes

5) Cleaning & sanitising stations

We have cleaners on site who have new regular procedures and are actively cleaning throughout the venues whether we’re operating an event or closed.

We also have multiple automatic/’hands free’ hand sanitisers and sanitizing stations for everyone’s use on entrances, exits and dotted throughout our entire building.

6) Contactless payments & using the bar

We will now only be accepting contactless and card payments at our bars or via our app. When using the bar we ask that you consider using a mask to protect our staff and do not lean over the bar towards the staff. We will be ensuring good staffing levels at bars to reduce crowing and are fortunate to have ample bar space available.

7) Risk Assessment

We have carried out a thorough venue risk assessment that goes hand in hand with the latest government guidelines. The risk assessment is an ongoing procedure that will be frequently updated and vary by event to abide by new ways and information to not only keep our venue open but of course to keep everyone as safe as possible during their visit. These policies are subject to change at any given time under the Welsh government guidelines and to follow best practices within the sector. Please be understanding upon being informed or asked of something that may differ from other venues.


Event Updates

If you’re unsure where you purchased your ticket from, please check your email confirmation.  

We would recommend following artists on social media for the latest updates and announcements.  



Latest Updates

Event Current Status Details
The Cadillacac Three (11th of December 2021) Postponed This show has been postponed until the 02nd of September 2022. All tickets remain valid for the new date.
Belle & Sebastian (6th of Feb 2022) Postponed This show has been postponed until the 13th of November 2022. All tickets remain valid for the new date.
 

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