The Welsh Government has announced that all over 18’s will need to show an NHS COVID Pass to enter nightclubs & concert venues from the 11th October.

We are currently following the latest guidance from the government and Public Heath Wales in relation to the Novel Coronavius (COVID-19) and mass public gatherings. 

Cardiff University Students’ Union is the host venue for live music events; this means that tour promoters book our venue to host their gigs. We sell tickets for these events on our website, but tickets are also sold by other online ticket venders. 

The decision to go ahead with an event, cancel it or postpone will be made by the artist and tour promoter based on guidance from the government and Public Heath Wales and our own internal policies as a host venue.  

Covid Policy

After 18 months we’re as eager as all of you; whether you’re a student, regular gig-goer, promoter or nightclub attendees to reopen our venues and let the good times roll, but before that, we must let you know about certain changes and new measures put in place to make sure that our venues are a safe environment for everyone to enjoy. Please be patient and respectful to anyone that you may meet, greet or see in our venues – these policies may differ from other venues you regularly attend, so please be mindful.

1) Symptoms

If you feel you have any COVID-19 symptoms or have been in direct close contact with someone who has COVID-19, please do not attend any of our events or come to our venues. If you are a close contact double vaccinated individual, we ask that you don’t attend our events until you have undertaken a PCR test as advised by Test, Trace Protect. Please follow the direction of NHS Track & Trace.

The most common COVID-19 symptoms are;

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Further to the above, with the evolving symptoms of covid we ask that anyone who is feeling unwell with cold or flu like symptoms even if they are not the previous main covid symptoms, consider whether it is appropriate to attend our events and undertake a lateral flow test in advance to be safe.

We have a strict policy in place to prevent our staff working on site if they are feeling unwell for both the protection of attendees and other staff. To mitigate against any asymptomatic risks our venue staff will take regular Lateral Flow Tests before starting their shifts to ensure that they are fit to work. Please follow the latest NHS and Welsh Government guidance and test yourself if you feel you have symptoms of COVID-19.

2) Masks

On arrival:

Our venue is within a complex which is classed as a public space; therefore you will legally be required to wear a mask upon arrival where you are able to. This will also help protect our staff working on the entry points. Masks can be removed as soon as you have passed the ticket checkpoint and are in the venue.

Within the venue:

Our staff and security will be wearing masks as part of our venue policy; as customers, we ask for you to consider wearing a mask if you are in close proximity with our staff where felt appropriate, including when ordering drinks at the bar. Again this is not mandatory, but we ask that our customers support this to keep our staff safe. If in attendance and you feel that you want a mask, ask one of our team and they’ll be able to provide you with one. We ask all customers to be mindful and respectful of others personal space and choices who may not be ready and feel comfortable being within close contact with others (it is ok to feel like that; it’s been a crazy year for everyone!)

3) Entry Requirements

Upon entering the venue and in compliance with Track & Trace, there are QR codes that we encourage all visitors to scan and give their contact details.

If you want to attend an event, we highly recommend that you purchase all tickets in advance to make entry easier and quicker for you and our staff.

If you purchase a ticket for an event on arrival, you will, depending on the event, need to also give contact details as part of our Track & Trace.

Your personal information will be recorded and kept as per GPDR requirements and used in appropriable action (if required).

HELP PAGE CLICK HERE All attendees of our live music and club night events will need to provide evidence of either;

  1. NHS Covid Pass QR Code
  2. Proof of lateral flow test within 48hrs of the event
  3. Confirmation of a positive test within the last 6 months which has been followed by the appropriate period of isolation

Your COVID status can be demonstrated using any of the following ways:

  • via the digital NHS covid pass - people who are fully vaccinated in Wales can already download a certificate proving their status. The NHS COVID Pass lets individuals demonstrate their coronavirus (COVID-19) vaccination records in a secure way NHS COVID Pass: prove your vaccination status | GOV.WALES;
  • confirmation of a negative test result by email or text provided by gov.uk 
  • confirmation of a positive test within the last 6 months (which has been followed by the appropriate period of isolation i.e. 10 days) - this can be evidenced in the COVID pass or by text or email

 

4) Ventilation & CO2 monitoring

Each of our venue spaces and rooms have air extraction and fresh outside supply feeds, no air is recycled within the venue. A CO2 monitoring system operates our HVAC system @ 400PPM (400 parts per million). The air is completely changed within Y Plas for example every 3.8 minutes

5) Cleaning & sanitising stations

We have cleaners on site who have new regular procedures and are actively cleaning throughout the venues whether we’re operating an event or closed.

We also have multiple automatic/’hands free’ hand sanitisers and sanitizing stations for everyone’s use on entrances, exits and dotted throughout our entire building.

6) Contactless payments & using the bar

We will now only be accepting contactless and card payments at our bars or via our app. When using the bar we ask that you consider using a mask to protect our staff and do not lean over the bar towards the staff. We will be ensuring good staffing levels at bars to reduce crowing and are fortunate to have ample bar space available.

7) Risk Assessment

We have carried out a thorough venue risk assessment that goes hand in hand with the latest government guidelines. The risk assessment is an ongoing procedure that will be frequently updated and vary by event to abide by new ways and information to not only keep our venue open but of course to keep everyone as safe as possible during their visit. These policies are subject to change at any given time under the Welsh government guidelines and to follow best practices within the sector. Please be understanding upon being informed or asked of something that may differ from other venues.


Event Updates

If you’re unsure where you purchased your ticket from, please check your email confirmation.  

For gigs that proceed as planned, no refunds will be issued to customers who choose not to attend.  

We would recommend following artists on social media for the latest updates and announcements.  


Cancelled Events

Tickets bought from cardiffstudents.com

If the event has been cancelled by the promoter, we will issue a refund (excluding booking fee and postage).  

You will have received an email confirmation from our website when you purchased. If you are unable to locate this in your inbox, please check your junk folder, or log into our website using your guest account and check your purchase history by clicking on the basket in the top right corner.  

Tickets bought from other ticket vendors

You will need to contact the vendor you purchased your tickets from or check their website to find out what their cancellation policy is.


Postponed Events

In the event that an event is postponed rather than cancelled:  

Tickets bought from cardiffstudents.com

All tickets will be valid for the new date.  

You will be contacted via the email address connected to your guest or student account that you made the booking through. 

Tickets bought from other ticket vendors

You will need to contact the vendor you purchased your tickets from or check their website to find out what their policy is.  


Latest Updates

Event Current Status Details
Gabrielle Aplin (13th March 2020, 11th September 2020, 08th March 2021) Postponed This event has been postponed until 17th March 2022. All tickets purchased will remain valid for the rescheduled show.
Fish (14th Feb 2021) Cancelled This event has been cancelled. All tickets will be refunded. Please contact origional point of sale. All tickets purchased from Cardiff Box Office will be automatically refunded.
King King (03rd April 2020, 07th Feb 2021) Postponed This event has been postponed until 20th February 2022. All tickets purchased will remain valid for the rescheduled show. If customers are unable to attend on the rescheduled date, please get in touch to arrange a refund before Friday 10th April. For tickets purchased from cardiffstudents.com, please email SUEvents@cardiff.ac.uk. For all other tickets, please contact the relevant ticket vendor.
The Boomtown Rats (18th April 2020, 02nd Oct 2020, 12th Sept 2021) Cancelled This show has been cancelled. All tickets & booking fees will be refunded from their point of sale. This may take up to 2 weeks depending on the individual vendor. Refunds will be returned to the original payment method.
The Hunna (19th May 2020 & 14th April 2021) Postponed This event has been postponed until the 4th Nov 2021. All tickets purchased will remain valid for the rescheduled show. If customers are unable to attend on the rescheduled date, please get in touch to arrange a refund before 22nd May. For tickets purchased from cardiffstudents.com, please email SUEvents@cardiff.ac.uk. For all other tickets, please contact the relevant ticket vendor.
The Undertones (4th June 2020 & 18th March 2021) Postponed This event has been postponed again until the 19th March 2022. All tickets purchased will remain valid for the rescheduled show. If customers are unable to attend on the rescheduled date, please get in touch to arrange a refund. For tickets purchased from cardiffstudents.com, please email SUEvents@cardiff.ac.uk. For all other tickets, please contact the relevant ticket vendor.
Enter Shikari (13th Nov 2020 & 11th June 2021) Postponed This event has been postponed until 16th Dec 2021. All tickets purchased will remain valid for the rescheduled show.
Secret Affair (13th Nov 2020 & 21st May 2021) Postponed This event has been postponed until 11th Feb 2022. All tickets purchased will remain valid for the rescheduled show. Both AGMP and Secret Affair would like to thank all ticket-holders for their patience and understanding at this time and we all look forward to seeing them in May. Stay safe and well in the meantime.
The Sweet (11th Dec 2020) Postponed The Gig Cartel have informed us that The Sweet has now been postponed to 17th Dec 2021. All tickets remain valid for the new date. Customers unable to attend the rescheduled date should contact their original point of purchase for a refund..
From the Jam (14th Nov 2020) Postponed This show has been postponed until the 16th Oct 2021.All tickets remain valid for the new date. Customers unable to attend the rescheduled date should contact their original point of purchase for a refund.
Becky Hill (28th Nov 2020 & 20th May 2021) Postponed This show has been postponed until the 17th Oct 2021. All tickets remain valid for the new date.
Skunk Anansie (5th Dec 2020, 7th June 2021) Postponed This show has been postponed until the 11th April 2022. All tickets remain valid for the new date. The band & promoter thank you for your patience.
Oh Wonder (04th Dec 2020 & 04th Dec 2021) Postponed This show has been postponed until the 08th Apr 2022. All tickets remain valid for the new date.
King King (03rd Apr 2020, 07th Feb 2021) Postponed This show has been postponed until the 20th Feb 2022. All tickets remain valid for the new date. The band & promoter thank you for your patience.
Stiff Little Fingers (05th Mar 2021) Postponed This show has been postponed until the 11th Mar 2022. All tickets remain valid for the new date. The band & promoter thank you for your patience.
Sonny Fodera (26th Feb 2021) Postponed Due to the ongoing Coronavirus outbreak this show has been postponed until the 26th Nov. All existing tickets are valid for the new date.
Stone Broken (23rd Apr 2021) Postponed This show has been postponed until the 30th Jan 2022. All tickets remain valid for the new date.
The Stranglers (24th Apr 2021) Postponed This show has been postponed until the 10th Feb 2022. All tickets remain valid for the new date.
Doves (21st Mar 2021) Postponed Due to the ongoing Coronavirus outbreak this show has been postponed until the 11th Feb 2022. All existing tickets are valid for the new date.
Funeral for a Friend (16th Apr 2021) Postponed This show has been postponed until the 8th Jan 2022. Tickets for the 16th April 2021 remain valid for the 8th Jan 2022. It’s with a sense of regret and inevitably that we announce that our headline shows this April and May will not be permitted to take place as scheduled. In light of current restrictions, we have made the decision to reschedule these shows to January next year, with the hope that by then we’ll be in a place where it’s safe to do so.
Funeral for a Friend (17th Apr 2021) Postponed This show has been postponed until the 9th Jan 2022. Tickets for the 17th April 2021 remain valid for the 9th Jan 2022. It’s with a sense of regret and inevitably that we announce that our headline shows this April and May will not be permitted to take place as scheduled. In light of current restrictions, we have made the decision to reschedule these shows to January next year, with the hope that by then we’ll be in a place where it’s safe to do so.
Nines (2nd May 2021) Cancelled This event has been cancelled. All tickets will be refunded. Please contact origional point of sale. All tickets purchased from Cardiff Box Office will be automatically refunded.
You Me at Six (24th May 2021) Cancelled This event has been cancelled. All tickets will be refunded. Please contact origional point of sale. All tickets purchased from Cardiff Box Office will be automatically refunded.
Fontaines D.C. (21st May 2021) Postponed This event has been postponed until 14th Oct 2021. All tickets purchased will remain valid for the rescheduled show.
 

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